hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.
Job Description
Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs?
As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association.
An important facet of this role, you will be managing internal stakeholder relationships both with peers and senior leadership, this will include providing candid feedback to colleagues on their escalations.
Additionally, you will be supporting with customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm-wide utilities. The team is responsible for reviewing and responding to the firmwide utilities to disposition alerts on Negative Media, PEP, Sanction, Internal List Screening and Sanctions Payments.
Job Responsibilities
Critically analyze relationship review cases raised by internal stakeholders in order to identify if they can be cleared or require escalation to the Line of Business Committee
Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review
Prepare escalations Committee presentations with clear and concise narratives tailored to senior audiences
Assist with change management for by sharing process improvements and best practice amongst the team and manage the end-to-end process of the relationship review journey to ensure we comply with SLAs
Being a key contact for the business and conducting outreach if the information provided by the business is lacking key information and develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm. Providing candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe
Attending frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA
Conduct customer outreach to support our valued customers through their onboarding journey and progress their application in a professional and compassionate way. Review and assessment of Sanction
Job Description
Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs?
As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association.
An important facet of this role, you will be managing internal stakeholder relationships both with peers and senior leadership, this will include providing candid feedback to colleagues on their escalations.
Additionally, you will be supporting with customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm-wide utilities. The team is responsible for reviewing and responding to the firmwide utilities to disposition alerts on Negative Media, PEP, Sanction, Internal List Screening and Sanctions Payments.
Job Responsibilities
Critically analyze relationship review cases raised by internal stakeholders in order to identify if they can be cleared or require escalation to the Line of Business Committee
Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review
Prepare escalations Committee presentations with clear and concise narratives tailored to senior audiences
Assist with change management for by sharing process improvements and best practice amongst the team and manage the end-to-end process of the relationship review journey to ensure we comply with SLAs
Being a key contact for the business and conducting outreach if the information provided by the business is lacking key information and develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm. Providing candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe
Attending frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA
Conduct customer outreach to support our valued customers through their onboarding journey and progress their application in a professional and compassionate way. Review and assessment of Sanction
