At a Glance
- Tasks: Lead impactful training sessions to empower customers and enhance their experience with Cognism.
- Company: Join Cognism, a leading B2B data provider with a vibrant, inclusive culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse community that values collaboration and celebrates impact.
- Why this job: Make a real difference by helping businesses succeed with innovative training strategies.
- Qualifications: 2+ years in SaaS enablement or customer success, fluent in German and English.
The predicted salary is between 36000 - 60000 £ per year.
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Training Specialist within Customer Success, you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes. You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plans required to embed Cognism into their daily operations. This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.
YOUR CHALLENGES & OPPORTUNITIES
- Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
- Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
- Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
- Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
- Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
- Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
- Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
- Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.
OUR EXPECTATIONS
- Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
- Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
- Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
- Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
- Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
- Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
- Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.
- Fluent in German & English - Outstanding verbal and written communication skills in both languages.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here’s what we stand for:
- We Own the Outcome Together.
- We Deeply Understand our Customers.
- We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Customer Success: Training Specialist (German Speaking) employer: Limelight Health
At Limelight Health & Well-being Hub, we pride ourselves on being an excellent employer, offering a supportive work culture that values commitment and enthusiasm. Our team enjoys numerous growth opportunities within the NHS framework, alongside the unique advantage of working in a purpose-built community centre dedicated to improving health outcomes in the local area. Join us in making a meaningful impact while enjoying a fulfilling career as a Medical Receptionist in Old Trafford.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success: Training Specialist (German Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Cognism's products and how they impact customer success. Show us that you can connect the dots between training and measurable outcomes—this is key for the role!
✨Tip Number 3
Practice your presentation skills! As a Training Specialist, you'll need to engage various stakeholders. Create a mock training session to showcase your facilitation skills and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Success: Training Specialist (German Speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Training Specialist role. Highlight your experience in SaaS enablement and customer success, and show us how you can drive measurable outcomes for our customers.
Showcase Your Communication Skills:Since this role requires fluency in both German and English, be sure to demonstrate your language skills clearly in your application. Use engaging language and a confident tone to reflect your ability to influence stakeholders.
Highlight Your Collaborative Spirit:We love team players! Share examples of how you've worked alongside Account Managers or cross-functional teams in the past. This will show us that you can thrive in our collaborative environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Limelight Health
✨Know Your Stuff
Before the interview, dive deep into Cognism's platform and understand how it works. Familiarise yourself with their training strategies and customer success metrics. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Facilitation Skills
Prepare to demonstrate your ability to engage and influence stakeholders. Think of examples from your past experiences where you successfully led training sessions or workshops. Be ready to discuss how you can activate and empower champions within the organisation.
✨Connect the Dots
During the interview, make sure to link your previous experiences to the role's requirements. Talk about how your understanding of SaaS adoption and retention can drive measurable outcomes for Cognism’s customers. Show them you get the bigger picture!
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in Cognism's culture and values. Inquire about their approach to customer feedback and how they measure success in training engagements. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
