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For Companies At a Glance
- Tasks: Analyse customer data to drive insights and improve operations.
- Company: Zinc is an innovative startup transforming background checks with a focus on efficiency and fairness.
- Benefits: Enjoy 24 days holiday, remote work options, and a £1200 annual benefits allowance.
- Why this job: Make a real impact by turning data into actionable insights that shape team strategies.
- Qualifications: Proficiency in SQL and Excel, strong analytical skills, and excellent communication abilities required.
- Other info: Join a culture-first company with a flat structure and a commitment to innovation.
The predicted salary is between 28000 - 42000 £ per year.
At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data. If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence. This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance.
Key Responsibilities
- Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not.
- Uncover patterns in usage and invoicing data that point to revenue opportunities.
- Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting.
- Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.
- Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.
- Confidently share your findings in team deep dives and leadership forums.
Skills, Knowledge and Expertise
- Hard Skills
- SQL Proficiency: You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.
- Excel Expertise: You’re no stranger to a VLOOKUP, pivot table, or nested formula.
- Data Visualisation: You can turn numbers into narratives, building visuals that help teams instantly grasp the message.
- Numerical Literacy: Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data.
- Confident Communicator: You can clearly explain your findings to senior stakeholders, even if they’re not data experts.
- High EQ: You know how to read a room, build trust, and adapt your style to different personalities and contexts.
- Data Translator: You turn complex insights into plain English and actionable steps that teams can run with.
- Collaborative Operator: You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing.
What we offer
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance (ThanksBen, from month 2)
- 30 days Work from Anywhere
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
About Zinc
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.
We’re a culture first company, defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company’s future.
We recently redefined our company values: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
Our Hiring Process
- Stage 1: Video Exchange
- Stage 2: Talent Discovery Call
- Stage 3: Google Meets Interview
- Stage 4: Zinc Referencing Demo
- Stage 5: Final In-Person Interview
- Stage 6: Hired
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Customer Operations Analyst employer: Limelight Health
Contact Detail:
Limelight Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Analyst
✨Tip Number 1
Familiarise yourself with Zinc's mission and values. Understanding how we aim to improve candidate experience through data will help you align your insights with our goals during interviews.
✨Tip Number 2
Brush up on your SQL and Excel skills. Since these are crucial for the role, being able to demonstrate your proficiency in these tools during practical assessments will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've turned complex data into actionable insights in previous roles. This will showcase your ability to communicate effectively with non-data experts, a key requirement for this position.
✨Tip Number 4
Network with current or former employees of Zinc if possible. Gaining insights about the company culture and expectations can give you an edge in understanding how to fit into our collaborative environment.
We think you need these skills to ace Customer Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Operations Analyst role. Emphasise your proficiency in SQL, Excel, and data visualisation, as well as any experience working cross-functionally.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data analysis and how it can drive business decisions. Mention specific examples of how you've turned data into actionable insights in previous roles, showcasing your ability to communicate findings effectively.
Showcase Your Analytical Skills: Include examples in your application that demonstrate your analytical skills. Discuss any projects where you analysed customer usage or identified growth opportunities, and explain the impact of your work on team performance.
Highlight Soft Skills: Zinc values collaboration and communication. Make sure to highlight your soft skills, such as being a confident communicator and a collaborative operator. Provide examples of how you've successfully worked with different teams to achieve common goals.
How to prepare for a job interview at Limelight Health
✨Showcase Your SQL Skills
Since the role requires SQL proficiency, be prepared to discuss your experience with SQL in detail. Bring examples of queries you've built and how they helped uncover insights or solve problems.
✨Prepare Data Visualisation Examples
Have a few examples ready that demonstrate your ability to turn complex data into clear visuals. This could include dashboards or reports you've created that effectively communicated key findings.
✨Practice Your Communication Skills
As a Customer Operations Analyst, you'll need to explain your findings to non-data experts. Practice summarising complex insights in simple terms, focusing on how they can drive action for the team.
✨Demonstrate Collaborative Spirit
Highlight your experience working cross-functionally. Be ready to share examples of how you've partnered with different teams to improve processes or customer journeys, showcasing your collaborative nature.
