At a Glance
- Tasks: Ensure customer safety by managing supplier audits and resolving safety issues.
- Company: Join loveholidays, a trailblazer in the travel industry focused on innovation.
- Benefits: Enjoy competitive perks like discounted holidays, training budgets, and generous leave.
- Other info: Be part of a diverse team that values your unique perspective and ideas.
- Why this job: Make a real impact on customer safety while growing your career in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for health and safety are essential.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role. At loveholidays, we’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert. We’re using progressive tech to drive cutting-edge innovation.
The health and safety of our customers is our number one priority. As we scale rapidly across a complex supplier portfolio, ensuring that any safety risks are swiftly identified, acted upon and resolved is critical. Our audit programme surfaces issues across our directly contracted suppliers and our ability to remediate those findings at pace is central to keeping our customers safe.
As Customer Health & Safety Officer, you will bring professional expertise and operational judgement to bear on a complex, high-volume supplier portfolio. You will assess audit findings, determine the level of risk they present, make informed recommendations to suppliers on how issues should be remediated and, where relevant, make confident, reasoned decisions to accept risk in a controlled manner where the evidence supports it. This is a role for someone who is comfortable owning those calls and standing behind them. You will report to the Customer Health & Safety Manager within the Legal & Compliance team.
Your focus is operational execution, ensuring that risks identified across our supplier portfolio are tracked, chased and resolved at pace.
Your Day-to-day
- Issue Management & Remediation (Primary Focus)
- Review audit findings and assess supplier safety risks
- Manage remediation actions and track progress through to closure
- Conduct follow-up reviews and accelerate unresolved issues where needed
- Maintain accurate audit records and issue tracking
- Audit Programme Coordination
- Coordinate risk-based supplier audits with external providers
- Maintain risk registers and monitor supplier risk profiles
- Prepare risk summaries and recommendations for management review
- Incident Investigation Support
- Support investigations into customer safety incidents and near-misses
- Assist with root cause analysis and corrective actions
- Track incident trends and support legal/CX evidence requests
- Supplier Liaison
- Act as the main contact for supplier health and safety matters
- Drive timely responses to safety concerns and remediation actions
- Support suppliers in meeting loveholidays' safety standards
Your Skillset
- Highly organised with strong attention to detail
- Strong analytical, problem-solving and risk assessment skills
- Confident communicator with excellent stakeholder management skills
- Able to manage multiple priorities and drive actions to completion
- Proficient with reporting, tracking and data management tools
- Understanding of health & safety or compliance principles
- Self-motivated, resilient and comfortable working independently
Desirable
- Experience in travel, hospitality, risk, compliance or auditing
- Health & Safety qualification (or working towards one)
- Experience managing supplier relationships or third-party audits
- Familiarity with incident investigation or root cause analysis
- Interest in using AI tools to improve efficiency and reporting
The Interview Journey
- Talent Acquisition Partner screening - 30 mins
- 1st stage with Customer Health & Safety Manager plus HR Business Partner - 45 mins
- 2nd stage with Customer Health & Safety Manager and General Counsel in person - 60 mins
Perks Of Joining Us
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum of 30 days per annum
- Ability to buy and sell annual leave
- Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success.
Customer Health & Safety Officer employer: Limelight Health
At loveholidays, we pride ourselves on being an exceptional employer that champions personal growth and innovation within a vibrant and inclusive work culture. As a Customer Health & Safety Officer, you'll enjoy a range of benefits including a generous holiday allowance, individualised training budgets, and discounted holidays for you and your loved ones, all while contributing to our mission of ensuring customer safety in a rapidly expanding international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Health & Safety Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at loveholidays on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for your interviews by practising common questions related to health and safety. Think about how you would handle specific scenarios, as this role is all about making informed decisions under pressure.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've tackled risk assessment or compliance issues in the past. Use real examples to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the loveholidays team.
We think you need these skills to ace Customer Health & Safety Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Health & Safety Officer role. Highlight your relevant experience in health and safety, compliance, or risk management, and show us how you can contribute to keeping our customers safe.
Showcase Your Skills:We want to see your strong analytical and problem-solving skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed risks or resolved safety issues in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at loveholidays. We can’t wait to hear from you!
How to prepare for a job interview at Limelight Health
✨Know Your Stuff
Make sure you brush up on health and safety regulations relevant to the travel industry. Familiarise yourself with common audit findings and risk assessment techniques, as these will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed safety issues or supplier relationships in the past. Be ready to discuss specific situations where you identified risks and implemented effective remediation actions.
✨Communicate Confidently
As a Customer Health & Safety Officer, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing complex safety matters or making recommendations.
✨Demonstrate Your Organisational Skills
Since this role involves managing multiple priorities, be prepared to talk about how you stay organised. Share tools or methods you use for tracking audit findings and managing remediation actions effectively.
