At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support during sensitive journeys.
- Company: Join Limelight Health, a leader in customer care within the Fintech sector.
- Benefits: Gain valuable leadership experience and make a real difference in customers' lives.
- Other info: 12-month maternity cover with opportunities for personal and professional growth.
- Why this job: Be a mentor and help your team thrive while supporting vulnerable customers.
- Qualifications: 1 year of leadership experience in Fintech or regulated Financial Services required.
The predicted salary is between 40000 - 50000 £ per year.
Limelight Health is seeking a Customer Care Team Lead in Greater London for a 12-month maternity cover.
In this role, you will lead the Customer Care team to provide exceptional service during sensitive customer journeys, including complaint handling and support for vulnerable customers.
You will also be responsible for mentoring team members, monitoring complaints, and ensuring compliance with regulatory standards.
A minimum of 1 year in a similar leadership role is required, preferably in Fintech or regulated Financial Services.
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We think you need these skills to ace Customer Care Team Lead (Maternity Cover, 12 Months)
Leadership Skills
Customer Service Excellence
Complaint Handling
Mentoring
Regulatory Compliance
Team Management
Communication Skills
