At a Glance
- Tasks: Support and optimise cloud operations while providing top-notch IT support to internal users.
- Company: Join Monument Technology, a leader in digital banking solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Make a real impact in the evolving world of digital banking technology.
- Qualifications: Experience with Microsoft 365, AWS, Azure, and strong troubleshooting skills.
The predicted salary is between 50000 - 60000 £ per year.
Overview
hackajob is collaborating with Monument to connect them with exceptional professionals for this role.
Location: London (Oxford Circus) Hybrid: 1-2 days per week in the office
About Monument Technology
Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our platform is a full-stack ‘bank or building-society-in-a-box’, delivering all the functionality needed to run and grow a modern, digital-led financial institution, including native mobile app and web experience, servicing, core and all the back-end technologies, integrated in a single, cloud-native solution (“Bank-in-a-Box”).
The Role
We are looking for a Cloud Operations Engineer to support and evolve our Corporate IT and cloud operations capability as the platform and organisation scales. This role sits at the intersection of internal IT service delivery and cloud platform operations. You will provide first and second line support to internal users, manage and optimise our Microsoft 365 environment, and support operational activities across AWS and Azure. You will play a key role in ensuring colleagues remain productive, systems remain secure, and operational processes scale effectively alongside the business.
How You’ll Make An Impact
- Provide first and second line support to internal users, ensuring timely resolution of incidents, requests and issues in line with SLAs.
- Administer and optimise the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint, Teams and Endpoint Manager.
- Manage joiners, movers and leavers processes, ensuring access is provisioned securely and efficiently.
- Support and improve Service Desk operations, working closely with outsourced providers to maintain quality and consistency.
- Implement automation using PowerShell and workflows to reduce manual effort and improve operational efficiency.
- Support cloud operations across AWS and Azure, including identity and access management, account configuration and security practices.
- Strengthen security controls including MFA, conditional access, device compliance and least privilege access models.
- Monitor and respond to security alerts, contributing to incident response and audit readiness.
- Create and maintain clear documentation, including runbooks, knowledge base articles and operational procedures.
- Collaborate with engineering, security and third-party providers to improve reliability, reduce operational toil and support platform scalability.
Qualifications
- Hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, SharePoint, Teams and Endpoint Manager.
- Experience working in a Service Desk or IT operations environment, with knowledge of ITIL processes such as incident, problem and change management.
- Strong troubleshooting capability and ability to manage a high-volume support queue while maintaining quality and communication standards.
- Working knowledge of AWS and Azure operations, particularly identity, access management and security fundamentals.
- A strong security mindset, with experience implementing and maintaining controls such as MFA, conditional access and access reviews.
- Experience with scripting or automation (e.g. PowerShell) to improve operational efficiency.
- Strong documentation skills and the ability to create clear, structured operational content.
- Experience working in regulated environments such as financial services or SaaS platforms is advantageous.
You demonstrate a pragmatic, solutions-focused approach and are comfortable working across both user-facing support and technical operations. You are organised, detail-oriented and able to prioritise effectively in a fast-paced environment. You build strong working relationships across teams and take ownership of improving how systems and processes operate.
Our Culture and Values
Our culture and values align with our mission to truly understand and offer exceptional service to our clients. The Monument Technology team is passionate about building more than a bank and more than a technology platform. We are driven to create solutions that respect our clients’ time, complexity and ambition. We are guided by integrity, attentiveness, a sense of community and innovation. We build trusted relationships through collaboration, attention to detail and a commitment to continuous improvement. Through inclusive thinking and purposeful innovation, we enable our clients and colleagues to achieve more.
Cloud Operations Engineer employer: Limelight Health
Monument Technology is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make a meaningful impact in the financial technology sector. Located in the vibrant area of Oxford Circus, London, the company offers hybrid working arrangements, competitive benefits, and ample opportunities for professional growth, ensuring that team members can thrive both personally and professionally. With a strong focus on integrity and community, Monument Technology is dedicated to creating a supportive environment that values continuous improvement and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Operations Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Limelight Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Limelight Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Limelight Health!
✨Direct Apply to Limelight Health
Let's not forget to apply directly through the Limelight Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Limelight Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Limelight Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Limelight Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
