At a Glance
- Tasks: Bridge teams and clients, manage accounts, and resolve queries in insurance administration.
- Company: Join a leading insurance company with a commitment to diversity and inclusion.
- Benefits: 30 days holiday, flexible working, private medical cover, and sustainable investing options.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Strong numeracy, customer service experience, and proficiency in MS Office.
The predicted salary is between 30000 - 40000 € per year.
Act as a bridge between offshore processing teams and Underwriters, Underwriting Assistants, Clients and Brokers for Insurance Administration and Credit Control activities. Build and maintain relationships with client/broker organisations, resolve complex queries, and grow offshore team capabilities through support and training.
Your new role:
- Take full accountability for assigned accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
- Escalate any debt or cash where they are experiencing difficulties, either internally or externally, to ensure these are cleared at the earliest opportunity.
- Review broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
- Identify brokers with high volumes of queries, diagnose reasons, and develop strategies to eliminate the need for queries.
- Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
- Ensure quality and timely data capture across all processes is accurate enabling effective MI.
- Analyse all processes and related data, highlight areas of concern and propose working solutions where applicable.
About You:
- High level of numeracy and literacy.
- Customer service experience with good communication, negotiation and influencing skills.
- Experience using MS Office applications: Word, Excel, PowerPoint.
- Good understanding and ability to analyse detailed reports.
- Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
- Additional language would be advantageous but not essential.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working opportunities, including part‑time, job share and compressed hours.
- Automatic enrollment into the QBE pension plan with 10% employer contribution.
- Fully funded private medical cover for you and your family.
- Family friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short‑term remote work abroad: up to 20 days per year from certain locations.
- Sustainable investing: pension strategy supports net‑zero goal and invests more in green businesses.
- Cycle‑to‑Work benefit: up to £5,000 for bike or accessories.
Skills:
- Account reconciliations.
- Adaptability.
- Communication.
- Critical thinking.
- Customer service.
- Customer value management.
- Financial data reporting.
- Financial products.
- Intentional collaboration.
- Managing performance.
- Payment systems.
- Reporting and analysis.
- Risk management.
- Sound judgment.
- Stakeholder management.
Equal Employment Opportunity: QBE is an equal‑opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.
Credit Controller in Chelmsford employer: Limelight Health
At QBE, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical cover and a robust pension plan, we empower our Credit Controllers to thrive both professionally and personally. Join us in our London office, where you can develop your skills in the dynamic insurance market while contributing to sustainable practices and enjoying a family-friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and credit control sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit control and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with account reconciliations and financial data reporting. This can be a game-changer during interviews, as it gives you tangible proof of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Credit Controller in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Controller role. Highlight your experience in credit control and insurance, and don’t forget to showcase your communication and analytical skills. We want to see how you can bridge gaps and resolve queries!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that relate to the job description, especially around managing accounts and building relationships with clients and brokers.
Show Off Your Skills:We love seeing candidates who can demonstrate their skills in action. If you've got experience with MS Office or have tackled complex queries before, make sure to include those examples. It’s all about showing us what you can bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter.
How to prepare for a job interview at Limelight Health
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your numeracy skills and be prepared to discuss how you've managed accounts or reconciled statements in the past. Use specific examples to showcase your experience.
✨Master the Art of Communication
Strong communication skills are key in this role. Think about times when you've resolved complex queries or built relationships with clients or brokers. Be ready to share these stories during your interview to demonstrate your ability to influence and negotiate effectively.
✨Showcase Your Problem-Solving Skills
The job involves diagnosing issues and developing strategies to eliminate queries. Prepare to discuss any challenges you've faced in previous roles and how you approached solving them. Highlight your critical thinking and adaptability in these situations.
✨Familiarise Yourself with Tools and Processes
Since the role requires using internal tools for query management and process documentation, make sure you're familiar with common software like MS Office, especially Excel. If you have experience with similar tools, mention it and be ready to explain how you used them to enhance efficiency.
