At a Glance
- Tasks: Support and enhance applications using DevSecOps practices in a collaborative team.
- Company: Join Made Tech, a forward-thinking company improving society through technology.
- Benefits: Enjoy 30 days annual leave, flexible working, and health care cash plans.
- Other info: Be part of a diverse team that values representation and inclusivity.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in application coding and familiarity with cloud technologies required.
The predicted salary is between 36000 - 43400 £ per year.
Application Support Engineer
Salary: £36,000 - £43,400
Location: Bristol, London, Manchester or Swansea with hybrid working policy.
Working pattern: 08:00-17:00 or 09:00-18:00 Monday-Friday; limited peak periods 07:00-16:00 or 10:00-19:00; out-of-hours on-call rota with additional compensation.
About Made Tech
Made Tech uses technology to improve society and delivers digital services to public sector organisations.
About the Role
As an application support engineer you will work collaboratively within Managed Service teams onboarding new services without disruption, delivering enhancements, providing ongoing maintenance and support services, and continuously improving digital services and service operations using DevSecOps practices and data-driven analytics. Operating within a managed service environment, you will maintain digital services, data services and platform offerings, manage application enhancements through live operation, and maintain procedures and documentation.
Key Responsibilities
- Take part in proactive knowledge transfer activities with incumbent suppliers.
- Perform code review and quality analysis, including implementation of code scanning tooling.
- Review and improve technical documentation such as architecture overviews, deployment processes and incident resolution runbooks.
- Ensure support requests are dealt with according to standards and procedures, and suggest process improvements.
- Participate in incident investigation/root cause analysis and deliver technical solutions targeting root cause within agreed SLAs.
- Implement application enhancements to improve business performance, applying a holistic product lens to services.
- Provide out-of-hours support where necessary; shifts managed via on-call rota.
- Automate and improve monitoring of application performance, including setting up cloud and application level monitoring tooling.
- Update documentation such as knowledge base articles, playbooks and service definitions.
- Apply test-driven development, ensuring appropriate test coverage and evidencing outcomes of testing.
- Design, build and maintain CI/CD pipelines including automated testing for multiple environments.
- Be an active member of Made Tech’s communities of practice, sharing knowledge and learning from others.
Skills, Knowledge & Expertise
- Application coding – ability to make changes or bug-fix in an application code base.
- Experience with common IT Service Management tooling such as ServiceNow, ZenDesk, PagerDuty or JIRA Service Desk.
- Experience with agile methodologies and agile ways of working.
- Experience in incident management.
- Experience with cloud technologies such as AWS.
- Experience with at least one programming language; knowledge of SOLID principles, object-oriented programming and test-driven development.
- Familiarity with IaC (Infrastructure as Code) such as Terraform.
Security Clearance Eligibility
All successful applicants must have eligibility for a Security Check (SC) clearance. Eligibility requires 5 years’ UK residency and 5 years’ employment history (or full-time education).
Benefits
- Flexible benefit options include a flexible benefit platform, Smart Tech scheme, Cycle to Work scheme, health care cash plan, pension plan, optional social and wellbeing calendar of events.
- 30 days paid annual leave.
- Flexible parental leave options.
- Part-time remote working available for all staff.
- Paid counselling and financial/legal advice.
EEO Statement
We believe this can happen best when our own team represents the society we serve. We encourage people from underrepresented groups to apply.
Hybrid Application Support Engineer – DevSecOps & Cloud in Bristol employer: Limelight Health
Made Tech is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working policy across vibrant locations like Bristol, London, Manchester, and Swansea. With a strong focus on collaboration and continuous improvement, employees benefit from a supportive work culture, comprehensive training opportunities, and a range of perks including 30 days of paid annual leave and flexible parental leave options, making it an ideal place for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Application Support Engineer – DevSecOps & Cloud in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to DevSecOps and cloud technologies. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with projects that highlight your coding abilities and experience with cloud technologies. We love seeing practical examples of what you can do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Hybrid Application Support Engineer – DevSecOps & Cloud in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hybrid Application Support Engineer role. Highlight your experience with DevSecOps practices and cloud technologies, as these are key to what we do at StudySmarter.
Show Off Your Skills:Don’t hold back on showcasing your coding abilities and familiarity with IT Service Management tools. We love seeing how you’ve applied your skills in real-world scenarios, so share specific examples!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your information logically. This helps us quickly see how you fit into our team and the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Limelight Health
✨Know Your Tech Inside Out
Make sure you brush up on your coding skills and understand the programming languages mentioned in the job description. Be ready to discuss your experience with application coding, cloud technologies like AWS, and any relevant IT Service Management tools. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled incidents or resolved issues in previous roles. Think about specific situations where you performed root cause analysis or implemented enhancements. This will demonstrate your ability to think critically and improve processes, which is key for this role.
✨Familiarise Yourself with DevSecOps Practices
Since the role involves DevSecOps, make sure you understand its principles and how they apply to application support. Be ready to discuss how you've used automation, CI/CD pipelines, and monitoring tools in past projects. This will highlight your alignment with the company's focus on continuous improvement and efficiency.
✨Engage with the Company Culture
Research Made Tech's values and community practices. Be prepared to talk about how you can contribute to their culture and share knowledge within teams. Showing that you’re a team player who values collaboration will resonate well with the interviewers and align with their mission to improve society through technology.
