At a Glance
- Tasks: Support and enhance digital services while collaborating with a dynamic team.
- Company: Join Made Tech, a forward-thinking company improving society through technology.
- Benefits: Enjoy 30 days annual leave, flexible working, and health benefits.
- Other info: Be part of a supportive community with excellent career growth opportunities.
- Why this job: Make a real difference in public sector tech while growing your skills.
- Qualifications: Experience in application coding and IT service management tools required.
The predicted salary is between 36000 - 43400 £ per year.
Salary: £36,000 - £43,400
Location: Bristol, London, Manchester or Swansea with hybrid working policy.
Working pattern: 08:00-17:00 or 09:00-18:00 Monday-Friday; limited peak periods 07:00-16:00 or 10:00-19:00; out-of-hours on-call rota with additional compensation.
About Made Tech
Made Tech uses technology to improve society and delivers digital services to public sector organisations.
About the Role
As an application support engineer you will work collaboratively within Managed Service teams onboarding new services without disruption, delivering enhancements, providing ongoing maintenance and support services, and continuously improving digital services and service operations using DevSecOps practices and data-driven analytics. Operating within a managed service environment, you will maintain digital services, data services and platform offerings, manage application enhancements through live operation, and maintain procedures and documentation.
Key Responsibilities
- Take part in proactive knowledge transfer activities with incumbent suppliers.
- Perform code review and quality analysis, including implementation of code scanning tooling.
- Review and improve technical documentation such as architecture overviews, deployment processes and incident resolution runbooks.
- Ensure support requests are dealt with according to standards and procedures, and suggest process improvements.
- Participate in incident investigation/root cause analysis and deliver technical solutions targeting root cause within agreed SLAs.
- Implement application enhancements to improve business performance, applying a holistic product lens to services.
- Provide out-of-hours support where necessary; shifts managed via on-call rota.
- Automate and improve monitoring of application performance, including setting up cloud and application level monitoring tooling.
- Update documentation such as knowledge base articles, playbooks and service definitions.
- Apply test-driven development, ensuring appropriate test coverage and evidencing outcomes of testing.
- Design, build and maintain CI/CD pipelines including automated testing for multiple environments.
- Be an active member of Made Tech’s communities of practice, sharing knowledge and learning from others.
Skills, Knowledge & Expertise
- Application coding – ability to make changes or bug-fix in an application code base.
- Experience with common IT Service Management tooling such as ServiceNow, ZenDesk, PagerDuty or JIRA Service Desk.
- Experience with agile methodologies and agile ways of working.
- Experience in incident management.
- Experience with cloud technologies such as AWS.
- Experience with at least one programming language; knowledge of SOLID principles, object-oriented programming and test-driven development.
- Familiarity with IaC (Infrastructure as Code) such as Terraform.
Security Clearance Eligibility
All successful applicants must have eligibility for a Security Check (SC) clearance. Eligibility requires 5 years’ UK residency and 5 years’ employment history (or full-time education).
Benefits
- Flexible benefit options include a flexible benefit platform, Smart Tech scheme, Cycle to Work scheme, health care cash plan, pension plan, optional social and wellbeing calendar of events.
- 30 days paid annual leave.
- Flexible parental leave options.
- Part-time remote working available for all staff.
- Paid counselling and financial/legal advice.
EEO Statement
We believe this can happen best when our own team represents the society we serve. We encourage people from underrepresented groups to apply.
Application Support Engineer in Bristol employer: Limelight Health
Made Tech is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working policy across vibrant locations like Bristol, London, Manchester, and Swansea. With a strong focus on improving society through technology, employees benefit from a supportive work culture, comprehensive benefits including 30 days of paid annual leave, and opportunities for continuous learning within a collaborative environment. Join us to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with examples of your coding projects or any enhancements you've made. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Application Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Engineer role. Highlight your experience with coding, IT service management tools, and any cloud technologies you've worked with. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled incidents or improved processes in previous roles. We love candidates who can demonstrate their ability to think critically and deliver solutions under pressure, so don't hold back!
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point—this shows us you can communicate effectively!
Apply Through Our Website:We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people directly. Plus, it’s super easy to do! Just follow the prompts and let us know why you’d be a great fit for Made Tech.
How to prepare for a job interview at Limelight Health
✨Know Your Tech Inside Out
Make sure you brush up on your coding skills and understand the application support tools mentioned in the job description, like ServiceNow or JIRA. Be ready to discuss your experience with cloud technologies and how you've applied DevSecOps practices in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled incidents or resolved technical issues in previous jobs. Highlight your approach to root cause analysis and how you’ve implemented solutions that improved service performance. This will demonstrate your ability to think critically under pressure.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in an agile environment, be prepared to discuss your experience with agile practices. Share specific instances where you’ve contributed to a team’s success through collaboration and adaptability, as this is key for the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, ongoing projects, or the company’s approach to continuous improvement. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
