User Researcher (Public) in Birmingham

hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and shape the future. At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger.

Main purpose of the role & responsibilities in the business

As a User Researcher (Senior Associate) at Kainos, you will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

Minimum (essential) requirements

• Understands the difference between requirements and user need and how they drive choice of research method
• Excellent knowledge of qualitative research methods
• Sound knowledge of quantitative research methods
• Can design and write research plans, working with recruitment agencies or client insight teams (where appropriate)
• Ensures that research and testing plans work with wider project strategy
• Ability to conduct interviews with a clear understanding of empathy
• Comfortable producing reports and presenting findings, as well as making recommendations
• Sound commercial awareness
• Works with wider project team to establish value of User Research

Desirable

• Experience working with Agile delivery methodologies
• Demonstrable knowledge in user-centred design practices
• Understanding of information architecture, interaction design and visual design principles
• Experience working in a full-service digital agency environment
• Active member of relevant communities, e.g. online groups, speaking at conferences

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.