At a Glance
- Tasks: Provide second-line support for core infrastructure and Microsoft services in a dynamic 24x7 environment.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy 26 days holiday, private medical insurance, and robust family leave policies.
- Other info: Access to extensive training and career development opportunities.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience with Microsoft infrastructure and a structured approach to troubleshooting.
The predicted salary is between 35000 - 45000 £ per year.
The Systems Engineer will operate as part of a shared 24x7 squad providing second‑line operational support for core infrastructure and Microsoft Modern Workplace services. The role focuses on incident resolution, proactive maintenance, and disciplined execution of standard changes across Windows Server, Azure, Microsoft 365, and endpoint management technologies.
Responsibilities
- Provide second‑line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualization platforms.
- Support Microsoft Modern Workplace services, including Windows client OS, Microsoft Intune, Configuration Manager (SCCM), and device compliance policies.
- Resolve incidents, fulfil service requests, and implement approved changes in line with ITIL processes and operational standards.
- Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling.
- Use monitoring, event management and CMDB data to support effective triage and resolution activities.
- Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded.
- Participate fully in shift handovers, ensuring continuity of service awareness and in‑flight actions.
- Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels.
- Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation.
- Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery.
Required Skills and Experience
- Practical experience supporting Microsoft‑based infrastructure and workplace services in an operational environment.
- Working knowledge of Windows Server administration and core Active Directory concepts.
- Foundational experience with Microsoft Azure and Microsoft 365 services.
- Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager.
- A structured, methodical approach to troubleshooting and incident resolution.
- Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management.
- Understanding of ITIL practices, particularly Incident, Change and Problem Management.
- Clear written and verbal communication skills, with the ability to document actions and outcomes effectively.
- Capability to work a 24x7 shift pattern, including nights, weekends and public holidays.
- Eligibility for UK Government Security Check (SC) clearance.
Desired Skills and Experience
- Exposure to virtualization technologies such as VMware or Hyper‑V.
- Experience using monitoring tools such as LogicMonitor or equivalent.
- Basic PowerShell or scripting experience to support repeatable operational tasks.
- Awareness of ISO27001 and operational security controls within live service environments.
- Experience working in a shared services or MSP operating model.
- Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate.
Benefits
- 26 days’ holiday + bank holidays (and option to buy more) plus 1 paid volunteering day per year.
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave.
- Robust sick pay up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, no medical‑history exclusions.
Financial Benefits
- Performance‑based rewards tailored to your role, including company‑wide bonuses to OTE and commission structures.
- Income protection: up to 75% salary for 5 years if needed.
Career Development
- SkillsHub learning platform with leadership pathways, future‑manager training and extensive online library.
- Access to external training and apprenticeships.
Community Engagement
- MatchIt! fundraise for a cause you care about, with OneAdvanced matching part of the funding.
- Pennies from Heaven: donate the pennies from your paycheck to help make a difference automatically.
Additional Flexible Benefits
- ULEV car scheme with 1,000+ models.
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
Systems Engineer in Birmingham employer: Limelight Health
As a Systems Engineer at our company, you will thrive in a dynamic 24x7 work environment that prioritises employee wellbeing and professional growth. With generous benefits including 26 days of holiday, exceptional family leave, and a robust career development programme, we foster a supportive culture that encourages collaboration and innovation. Join us to be part of a team that values your contributions and offers unique opportunities for community engagement and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to systems engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and any relevant work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Engineer role. Highlight your experience with Windows Server, Azure, and Microsoft 365, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your familiarity with ITIL practices and operational support.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled incidents or resolved issues in past roles. We love seeing a structured approach to troubleshooting, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Limelight Health
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, Azure, and Microsoft 365. Be ready to discuss your practical experience with these technologies, as well as any troubleshooting methods you've used in the past.
✨Show Off Your ITIL Knowledge
Since the role involves ITIL processes, be prepared to talk about your understanding of Incident, Change, and Problem Management. Share examples of how you've applied these practices in previous roles to demonstrate your structured approach to incident resolution.
✨Communicate Clearly
Effective communication is key! Practice explaining technical concepts in simple terms, as you'll need to document actions and outcomes clearly. Think of examples where your communication skills helped resolve an issue or improve a process.
✨Be Ready for Shift Work
This role requires working a 24x7 shift pattern, so be honest about your availability and willingness to work nights and weekends. Highlight any previous experience in similar environments to show you're comfortable with this kind of schedule.
