At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a leading tech company transforming various sectors.
- Benefits: Enjoy 26 days holiday, flexible working, and comprehensive family leave.
- Other info: Hybrid role with excellent career growth and a supportive work culture.
- Why this job: Make a real impact by enhancing operational efficiency and driving meaningful change.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
Experience in Finance Operations, Order to Cash, Billing, or Reconciliations. Ideally accounting qualification AAT or at least part qualified CIMA, ACCA. Demonstrated experience managing and resolving high complexity customer or system related queries. Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow). Strong attention to detail and process mindset. Proactive and analytical approach to solving issues and reducing process-related debt blockers. Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations. Understanding of cash application, credit notes, VAT, and reconciliation principles.
Wellbeing that means something: 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year. Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave. Robust sick pay of up to 13 weeks full pay + 13 weeks half pay. 24/7 Employee Assistance Programme for confidential support. Private medical insurance for everyone, no medical-history exclusions.
Financial Benefits That Have Your Back: Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures. Income protection: up to 75% salary for 5 years if you ever need it. Grow your career with us: SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library. Access to external training and apprenticeships.
Making a Difference: MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding. Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger. Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Process Lead in Birmingham employer: Limelight Health
OneAdvanced is an exceptional employer that prioritises employee wellbeing and professional growth, offering a hybrid work model from our Birmingham HQ. With generous benefits including 26 days of holiday, robust family leave, and a commitment to continuous learning through our SkillsHub platform, we foster a collaborative and inclusive culture that empowers our team to drive meaningful process improvements across Finance Operations. Join us in making a real difference while enjoying a supportive work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Process Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and operations sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills in process improvement and finance operations. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Process Lead in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Finance Operations and process improvement. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role involves a lot of root cause analysis and problem-solving, be sure to include examples of how you've tackled complex issues in the past. We love seeing a proactive approach to challenges!
Communicate Clearly:Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure your application is free from typos or errors. Good communication is key in this role, so let that shine through.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Limelight Health
✨Know Your Processes
Make sure you brush up on your knowledge of the Order to Cash (O2C) cycle and finance operations. Be ready to discuss specific processes you've improved in the past, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing examples of root cause analysis you've conducted. Highlight how your proactive approach has led to long-term solutions that improved efficiency and reduced operational issues.
✨Communicate Clearly
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Think about how you can convey complex information simply, especially when discussing invoice issues or system controls.
✨Familiarise Yourself with Tools
Get comfortable with ERP systems like NetSuite and CRM platforms such as Salesforce. If you have experience with ticketing platforms like ServiceNow, be prepared to discuss how you've used these tools to resolve customer queries and improve processes.
