At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a leading tech company transforming various sectors.
- Benefits: Enjoy 26 days holiday, flexible working, and comprehensive family leave.
- Other info: Hybrid role with excellent career growth and a supportive work culture.
- Why this job: Make a real impact by enhancing operational efficiency and driving meaningful change.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
Experience in Finance Operations, Order to Cash, Billing, or Reconciliations. Ideally accounting qualification AAT or at least part qualified CIMA, ACCA. Demonstrated experience managing and resolving high complexity customer or system related queries. Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow). Strong attention to detail and process mindset. Proactive and analytical approach to solving issues and reducing process-related debt blockers. Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations. Understanding of cash application, credit notes, VAT, and reconciliation principles.
Wellbeing that means something: 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year. Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave. Robust sick pay of up to 13 weeks full pay + 13 weeks half pay. 24/7 Employee Assistance Programme for confidential support. Private medical insurance for everyone, no medical-history exclusions.
Financial Benefits That Have Your Back: Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures. Income protection: up to 75% salary for 5 years if you ever need it. Grow your career with us: SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library. Access to external training and apprenticeships.
Making a Difference: MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding. Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger. Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
FinOps Process Lead — O2C & NetSuite, Hybrid in Birmingham employer: Limelight Health
OneAdvanced is an exceptional employer that prioritises employee wellbeing and professional growth, offering a hybrid work model from our Birmingham HQ. With generous benefits including extensive family leave, robust sick pay, and a commitment to continuous learning through our SkillsHub platform, we foster a collaborative and inclusive culture that empowers our team to drive meaningful process improvements across Finance Operations. Join us in making a real difference while enjoying a supportive work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land FinOps Process Lead — O2C & NetSuite, Hybrid in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and operations space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research OneAdvanced and understand their values and mission. Think about how your skills in FinOps can contribute to their goals. Practise common interview questions and have examples ready that showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at OneAdvanced. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace FinOps Process Lead — O2C & NetSuite, Hybrid in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the FinOps Process Lead role. Highlight your experience in Finance Operations, especially around O2C processes, and show how you can drive meaningful improvements.
Showcase Your Analytical Skills:Since this role involves root cause analysis and resolving complex issues, be sure to include examples of how you've tackled similar challenges in the past. We want to see your proactive and analytical approach!
Communicate Clearly:As you'll be working closely with various teams, clear communication is key. Use straightforward language in your application to demonstrate your ability to convey complex ideas simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need about the role there!
How to prepare for a job interview at Limelight Health
✨Know Your FinOps Inside Out
Make sure you brush up on your knowledge of Finance Operations, especially the Order to Cash (O2C) cycle. Be ready to discuss specific processes you've improved in the past and how you tackled complex issues. This will show that you understand the role and can hit the ground running.
✨Prepare for Root Cause Analysis Questions
Since this role involves identifying recurring challenges and conducting root cause analysis, be prepared to share examples of how you've approached similar situations. Think about the steps you took, the tools you used, and the outcomes you achieved. This will demonstrate your analytical skills and proactive mindset.
✨Showcase Your Cross-Functional Collaboration Skills
You'll be working closely with various teams like Sales, RevOps, and Customer Success. Prepare examples of how you've successfully collaborated across departments in the past. Highlight your communication skills and how you’ve influenced process improvements through teamwork.
✨Familiarise Yourself with NetSuite and Other Tools
Since experience with NetSuite and other ERP systems is crucial, make sure you're comfortable discussing your proficiency with these tools. If you have any specific achievements related to system controls or reducing invoice errors, be ready to share those as well. This will show that you’re not just familiar with the software but can leverage it effectively.
