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For Companies At a Glance
- Tasks: Support customers, manage accounts, and drive renewals while building strong relationships.
- Company: Zinc is an innovative startup redefining background checks with a focus on efficiency and fairness.
- Benefits: Enjoy hybrid work, 24 days holiday, early finish Fridays, and a ÂŁ1200 annual benefits allowance.
- Why this job: Join a culture-first company that values innovation, autonomy, and employee well-being.
- Qualifications: Strong customer service skills, problem-solving ability, and excellent communication are essential.
- Other info: Experience a vibrant workplace with regular socials and a supportive team environment.
The predicted salary is between 24000 - 42000 ÂŁ per year.
As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. ️
You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us.
- Department
- Account Management
- Employment Type
- Full Time
- Location
- Zinc – London
- Workplace type
- Hybrid
- Compensation
- ÂŁ30,000 / year
- Reporting To
- Oliver Ackland-Snow
Key Responsibilities ️
- Manage and support customer accounts
- Handle renewals and upsells to drive customer growth
- Provide product insights to help customers maximise value
- Build strong relationships and encourage customer advocacy through testimonials ️
- Stay organised and proactive in managing multiple accounts efficiently
Skills, Knowledge and Expertise
Hard Skills
Customer service – Deliver excellent service to customers
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Problem-solving – Resolve issues independently and effectively Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells
Reason: You\’ll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills
Communicator – Clear and confident communication with customers ️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence – Recognise and respond to customers\’ emotions
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Confidence – Handle challenges and conflict with self-assurance
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
Autonomy – Work independently with minimal supervision
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off
- ÂŁ1200 annual benefits allowance (ThanksBen , from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia ️️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
About Zinc
Who we are
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.
Read more about our story here:
We\’re a culture first company , by this we don\’t just mean an active calendar of both company and team organised events (which we do have ),Zinc\’s culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc\’s culture drives employees to embrace innovation, share successes, and feel motivated about the company\’s future.
????We recently redefined our company values:
The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
Our Hiring Process
Stage 2:
Talent Discovery Call
Stage 3:
Google Meets Interview
Stage 4:
Final In-Person Interview ????️????️
Stage 5:
Hired
Stage 1:
Hireflix Video Exchange ️
Stage 2:
Talent Discovery Call
Stage 3:
Google Meets Interview
Stage 4:
Final In-Person Interview ????️????️
Stage 5:
Hired
Stage 1:
Hireflix Video Exchange ️
Stage 2:
Talent Discovery Call
Stage 3:
Google Meets Interview
Stage 4:
Final In-Person Interview ????️????️
Stage 5:
Hired
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Associate Account Manager employer: Limelight Health
Contact Detail:
Limelight Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Familiarise yourself with Zinc's products and services. Understanding how our automated reference and background checking tools work will allow you to provide valuable insights during your interviews, showcasing your ability to help customers maximise their value.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Since you'll be the primary point of contact for customers, showing that you can communicate clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or accounts in the past. This will highlight your organisational skills and ability to thrive in a fast-paced environment, which is crucial for the Associate Account Manager role.
✨Tip Number 4
Showcase your emotional intelligence by discussing how you've handled challenging customer interactions. Being able to recognise and respond to emotions effectively will demonstrate your capability to build strong relationships and ensure customer satisfaction.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, and problem-solving. Use specific examples that demonstrate your ability to handle renewals and upsells.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Associate Account Manager role at Zinc. Mention how your skills align with their values of pragmatism, integrity, and empathy, and provide examples of how you've built strong customer relationships in the past.
Showcase Your Communication Skills: Since clear communication is key for this role, consider including a brief section in your application that outlines your communication style and any relevant experiences where you successfully navigated complex customer interactions.
Highlight Your Organisational Skills: Zinc values organisation, so be sure to mention any tools or methods you use to manage multiple accounts effectively. This could include project management software or personal strategies that help you stay on top of tasks.
How to prepare for a job interview at Limelight Health
✨Showcase Your Customer Service Skills
As an Associate Account Manager, you'll be the primary point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you ensured clients felt valued and supported.
✨Demonstrate Problem-Solving Abilities
Expect to face questions about how you've handled challenges in the past. Share specific examples where you resolved issues independently, showcasing your ability to think on your feet and keep customers satisfied.
✨Highlight Your Organisational Skills
With multiple accounts to manage, organisation is key. Discuss your methods for staying organised and prioritising tasks, perhaps by sharing tools or techniques you use to keep everything on track.
✨Communicate Clearly and Confidently
As the face of the company, clear communication is essential. Practice explaining complex information in a straightforward manner, and be ready to demonstrate your emotional intelligence by discussing how you handle various customer emotions.
