Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for IT support and resolve tech issues.
- Company: Join Atos, a leading tech company with a focus on public sector support.
- Benefits: Earn while you learn with a recognised qualification and gain valuable experience.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Kickstart your IT career and make a difference for users across the UK.
- Qualifications: Passion for technology and willingness to learn in a supportive environment.
The predicted salary is between 18000 - 25000 £ per year.
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients.
You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities- Being first point of contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as password resets and account unlocks, software installation and Microsoft Office/365 queries, and basic hardware faults (laptops, printers, peripherals).
- Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
- Customer service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: Dedicating 20% of working hours to apprenticeship studies, workshops, and coursework.
1st Line Service Desk Apprentice employer: Limelight Health
Contact Detail:
Limelight Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Apprentice
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues like password resets and software installations. The more you know, the more confident you'll be when chatting with users.
✨Tip Number 2
Practice your communication skills! Being the 'face' of Atos means you need to explain tech stuff in a way that everyone can understand. Try role-playing with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with others in the IT field through social media or local meetups. You never know who might have a lead on an apprenticeship or job opportunity.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It shows you're serious about joining our team and helps us keep track of your progress.
We think you need these skills to ace 1st Line Service Desk Apprentice
Some tips for your application 🫡
Show Your Passion for Tech: Let us know why you love technology! Share any personal experiences or projects that highlight your enthusiasm. This will help us see your genuine interest in the IT field.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially those related to customer service and troubleshooting.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your points easily, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Limelight Health
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those mentioned in the job description like password resets and Microsoft Office/365 queries. Being able to discuss these confidently will show your passion for technology and readiness for the role.
✨Practice Your Communication Skills
As the first point of contact, you'll need to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as if you were talking to a friend or family member. This will help you demonstrate your customer service skills during the interview.
✨Familiarise Yourself with Incident Logging
Understand the importance of accurately logging incidents and requests. You might be asked about how you would handle logging details in a Service Management tool, so think about examples from your past experiences where you've had to keep track of information meticulously.
✨Show Your Willingness to Learn
Since this is an apprenticeship, emphasise your eagerness to learn and grow in the IT field. Be prepared to discuss how you plan to balance your work responsibilities with your studies, and share any relevant experiences that highlight your commitment to personal development.