At a Glance
- Tasks: Provide excellent reception service, manage patient flow, and handle inquiries efficiently.
- Company: Join Limelight Health & Well-being Hub, a vibrant GP surgery in Old Trafford.
- Benefits: Gain valuable experience in healthcare, with opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in the healthcare sector.
- Why this job: Make a difference in patients' lives while working in a supportive team environment.
- Qualifications: Customer service experience and IT skills are essential; GCSE qualifications preferred.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a committed and enthusiastic Medical Receptionist to join our Reception Team as soon as possible. The successful candidate will provide a high quality and responsive Reception service to all our patients, ensuring that all administrative processes run efficiently and in accordance with the practice's requirements.
Main duties of the job:
- Provide cover on our front reception desks, ensuring that any and all visitors to the practice are welcomed, greeted professionally, and dealt with accordingly, while managing the flow of patients arriving for appointments, prescriptions, or general queries.
- Cover the inbound call queue, ensuring that all inbound telephone calls are answered in a timely manner and managed appropriately, and dealing with all enquiries efficiently and courteously.
- Monitor the main email inbox for the practice, escalate urgent queries according to the relevant protocols, and respond to all emails in a timely and professional manner.
- Make outgoing contact with patients through outbound calls, text messages, emails, or by sending letters through the post as required.
- Manage appointment booking processes through all streams and for all clinics using systems such as EMIS, AccuRx, and Docman in line with the relevant criteria.
- Receive new patient registrations, input them on the system, and file medical records as needed.
- Process all correspondence received directly from patients or via the postal service, by scanning and filing it in the most appropriate way as soon as possible, whilst always adhering to our policies and processes surrounding Confidentiality and Consent.
- Receive laboratory specimens from patients, ensuring all their details have been recorded and the correct sample containers have been used, whilst following Health & Safety policy.
- Tidy the waiting room area and the reception office area at the end of your shift, by appropriately discarding any old or damaged items and paperwork, closing all windows, ensuring premises are kept tidy and secure by switching off all lights and locking away confidential documentation.
- Have a thorough knowledge of all internal and patient-facing practice policies and procedures, by always following the relevant written protocols.
- Provide any administrative support required by the clinical staff.
- Maintain the appropriate level of printed forms and sample pots at the front reception desk.
- Process any administrative requests from patients, including for non-NHS paid services, such as providing summaries, medication lists, prepared letters, or SARs, and updating any contact details on our clinical system in line with the relevant protocols.
Person Specification:
- Customer service experience
- Team working experience
- IT experience
- Experience of working in a GP practice
Qualifications:
- GCSE Qualifications
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Manchester employer: Limelight Health and Well-being Hub
At Limelight Health and Well-being Hub, we pride ourselves on fostering a supportive and inclusive work environment in the heart of Manchester. As a Medical Receptionist, you will benefit from ongoing professional development opportunities, a collaborative team culture, and the chance to make a meaningful impact on patient care. Join us to be part of a dedicated team that values your contributions and prioritises your well-being.
Contact Details:
Limelight Health and Well-being Hub Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Limelight Health & Well-being Hub. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your customer service experience and how it relates to the Medical Receptionist role, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our Reception Team and providing top-notch service to our patients.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service and administrative roles. We love seeing how your skills align with what we need for the Medical Receptionist position!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without any fluff. This helps us see your potential quickly!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the advert early if we find the right candidate, so get your application in through our website as soon as you can to avoid disappointment!
How to prepare for a job interview at Limelight Health and Well-being Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the key tasks mentioned in the job description, like managing patient flow and handling calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond to assist someone. This will highlight your ability to create a welcoming environment.
✨Brush Up on IT Skills
Since you'll be using systems like EMIS and AccuRx, it's crucial to show that you're comfortable with technology. If you have experience with similar software, mention it! If not, consider doing a bit of research or even a quick tutorial on these systems to show your willingness to learn.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewers. You might want to inquire about the team dynamics, training opportunities, or how they handle patient feedback. This shows that you're engaged and serious about finding the right fit for both you and the practice.
