GP Practice Manager in Manchester

Are you an experienced Practice Manager looking for a rewarding role in a forward-thinking primary care setting? Limelight Health and Wellbeing Hub is looking for a motivated and highly organised individual to lead the operational running of our busy practice. This is a hands-on operational role. Strategic leadership sits with our Business Manager and Primary Care Support Manager, giving you the space to focus on what matters most ensuring the practice runs smoothly, efficiently, and in line with CQC standards day to day.

Main duties of the job

What You Will Do

• Lead and line manage the Office Manager, Senior Administrator, and admin team
• Oversee all day to day operational functions of the practice
• Drive performance, workflow, and compliance across administrative services
• Act as the first point of escalation for operational issues
• Support CQC readiness and ensure processes are consistently followed
• Liaise effectively with clinicians and the wider leadership team

Job responsibilities

People Management

• Line manage the Office Manager, Senior Administrator, and admin team
• Conduct regular one-to-ones, appraisals, and performance reviews
• Manage staff rotas, leave, and absence, ensuring appropriate cover at all times
• Support recruitment, induction, and training of administrative staff
• Foster a positive, professional, and inclusive team culture

Operational Management

• Oversee all day to day operational functions of the practice
• Ensure practice systems, workflows, and processes are efficient and consistently followed
• Act as the primary point of escalation for operational issues and patient concerns
• Manage premises, equipment, and supplies, liaising with relevant finance as required
• Monitor and manage appointment capacity and patient access with the reception supervisor and the office manager in line with practice targets
• Support the Business Manager with claims, reporting, data returns, and contract compliance

Compliance & Quality

• Ensure the practice operates in line with CQC requirements and primary care regulations
• Support the preparation and management of CQC inspections and audits
• Oversee significant event reporting and learning, escalating where necessary

Systems & Administration

• Maintain working knowledge of EMIS and Docman, supporting staff with system queries
• Oversee the management of clinical tasks, correspondence, and document workflows
• Ensure accurate and timely processing of referrals, results, and patient communications
• Identify opportunities to improve system usage and administrative efficiency

Communication & Liaison

• Serve as a key point of contact for clinicians regarding operational and administrative matters
• Build effective working relationships with the ICB, PCN, and external stakeholders
• Represent the practice professionally in meetings and communications

Person Specification

• Minimum 3 years experience as a Practice Manager in a GP or primary care setting
• Proven experience line managing and leading an administrative team
• Working knowledge of EMIS clinical system
• Working knowledge of Docman document management system
• Sound understanding of CQC requirements and primary care compliance
• Excellent organisational and time-management skills
• Strong written and verbal communication skills
• Confident decision maker with the ability to manage competing priorities
• Proficient in Microsoft Office Word, Excel, Outlook
• Experience working within a PCN or multi-site primary care environment
• Knowledge of NHS contractual frameworks
• GMS Experience supporting or preparing for CQC inspections

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.