Medical Receptionist in Manchester

We are looking for a committed and enthusiastic Medical Receptionistto join our Reception Team as soon as possible.

The successful candidate will provide a high quality and responsive Reception service to all our patients, ensuring that all administrative processes run efficiently and in accordance with the practices requirements.

Please see the job description attached for full details on the main duties and person specification required for this role.

Please see the job description document attached for full details on the roles and responsibilities for the position.

• As a Medical Receptionist, you will have the following key responsibilities:
• 1.

Provide cover on our front reception desks, ensuring that any and all visitors to the practice are welcomed, greeted professionally, and dealt with accordingly, while managing the flow of patients arriving for appointments, prescriptions, or general queries.

• 2.

Cover the inbound call queue, ensuring that all inbound telephone calls are answered in a timely manner and managed appropriately, and dealing with all enquiries efficiently and courteously.

• 3. Monitor the main email inbox for the practice, elevate urgent queries according to the relevant protocols, and respond to all emails in a timely and professional manner.
• 4. Make outgoing contact with patients through outbound calls, text messages, emails, or by sending letters through the post as required.
• 5.

Manage appointment booking processes through all streams and for all clinics through using a number of systems such as EMIS, Accu Rx, and Docman in line with the relevant criteria.

• 6. Receive new patient registrations, input them on the system, and file medical records as needed.
• 7.

Process all correspondence received directly from patients or via the postal service, by scanning and filing it in the most appropriate way as soon as possible, whilst always adhering to our policies and processes surrounding Confidentiality and Consent.

• 8.

Receive laboratory specimens from patients, ensuring all their details have been recorded and the correct sample containers have been used, whilst following Health & Safety policy.

• 9.

Tidy the waiting room area and the reception office area at the end of your shift, by appropriately discarding any old or damaged items and paperwork, closing all windows, ensuring premises are kept tidy and secure by switching off all lights and locking away confidential documentation.

• 10. Have a thorough knowledge of all internal and patient-facing practice policies and procedures, by always following the relevant written protocols.
• 11. Provide any administrative support required by the clinical staff.
• 12. Maintain the appropriate level of printed forms and sample pots at the front reception desk.
• 13.

Process any administrative requests from patients, including for non-NHS paid services, such as providing summaries, medication lists, prepared letters, or SARs, and such as updating any contact details on our clinical system in line with the relevant protocols.

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