Operations Associate, Out of Warehouse in City of London

Lime is the world’s largest shared electric vehicle company. We operate shared e‑bikes and e‑scooters in more than 30 countries across five continents. Our mission is to build a future where transportation is shared, affordable and carbon‑free. Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions. Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

Lime is hiring an Out‑of‑Warehouse Operations Associate to join our Operations team! In this role you will implement best practices and lead projects that improve efficiency and solve problems outside of the warehouse (IE: last mile delivery operations). You will enhance our fleet, and coordinate our teams in the warehouse. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the center of shaping the future of mobility in London!

What you’ll do:

• Hire, train, and provide coaching to all levels of Operations Specialists including performance management, defining short and long term goals, increasing operational efficiency and driving continuous improvement efforts consistently.
• Develop and maintain a safe, compliant, and efficient warehouse environment by establishing clear safety and quality standards and implementing processes to ensure adherence while holding teams accountable for meeting daily operational expectations.
• Drive efficiency of the out‑of‑warehouse operations by setting quality metrics that will enable you to track the performance and efficiency of the out‑of‑warehouse team and associated processes while ensuring accountability of the team to meet daily targets.
• Proactively identify and address operational challenges within the out‑of‑warehouse operations, communicating issues promptly and implementing creative, data‑driven solutions to improve efficiency, maintain productivity, and ensure seamless daily operations.
• Regularly collaborate with the in‑warehouse lead to create and implement new best practices to drive operational excellence.
• Collaborate with internal teams and external vendors to optimize logistics and supply chain efficiency.

About you:

• 1‑3 years of professional work experience; ideally 1+ year of experience within an Operations position coupled with knowledge of last mile delivery operational processes.
• Experience leading teams or groups preferred.
• Excellent problem solving skills – you can solve complex problems in a logical and structured manner.
• Data driven in everything that you do – you must be very data centric and able to process and analyse data to solve problems and spot opportunities. (SQL and G‑sheets)
• Work well under pressure – you must be able to handle competing demands and prioritize ruthlessly.
• Can‑do attitude, no task is below you.
• Demonstrated ownership and accountability to deliver precise and meaningful impact.
• An organized individual who can work independently with tight deadlines in a multicultural environment.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.