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- Tasks: Support global knowledge-sharing programs and improve operational best practices.
- Company: Join Lime, a leader in shared micromobility with a mission for carbon-free transport.
- Benefits: Remote work options, competitive salary, and a chance to make a real impact.
- Other info: Work onsite once a week in London, Paris, Berlin, or Rome.
- Why this job: Be part of a fast-paced team driving innovation in sustainable transportation.
- Qualifications: 3-5 years in knowledge management or operations; strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
Lime is seeking a Sr. Knowledge Sharing Associate to join the Global Operations team, reporting to the Sr. Manager, Training & Quality. In this role, you will support the implementation, maintenance, and continuous improvement of global knowledge-sharing programs that enable Lime Operators to efficiently access, contribute to, and apply operational best practices. You will work cross-functionally with in-warehouse and field teams, as well as central functions, to ensure operational knowledge is accurately captured, structured, and maintained across 200+ markets.
This role is highly execution-focused, with ownership over content quality, organization, and system usability, and a strong emphasis on driving adoption and continuous improvement. This is an ideal opportunity for someone who thrives in fast-paced environments and enjoys building order from complexity through structured systems, clear documentation, and scalable processes. This role will be required to work onsite one day per week and be located within one hour of a Lime warehouse. This is a remote position with a requirement for candidates to reside in London, Paris, Berlin, or Rome to maintain effective collaboration across teams.
What You’ll Do
- Support the implementation and continuous improvement of Lime’s global Knowledge Sharing strategy, processes, and tools.
- Collect, organize, and maintain operational knowledge (e.g., SOPs, workflows, templates, best practices) in centralized repositories, ensuring accuracy and consistency.
- Own content lifecycle management, including reviewing, updating, and archiving materials to maintain high-quality, up-to-date resources.
- Maintain and apply taxonomies, categorization standards, and content structures to improve discoverability and usability.
- Partner with warehouse and field teams to capture operational insights and translate them into clear, scalable documentation.
- Contribute to the improvement of knowledge management systems and tools, including identifying opportunities to leverage AI and automation.
- Monitor usage data, search trends, and user feedback to identify gaps and drive improvements to content and systems.
- Support the rollout and adoption of knowledge-sharing tools and best practices through training, communication, and stakeholder engagement.
- Collaborate cross-functionally (e.g., Operations, Product, IT) to resolve issues and support knowledge-sharing initiatives and enhancements.
About You
- 3–5 years of experience in knowledge management, operations, communications, or a related field.
- Experience implementing, maintaining, or optimizing knowledge management systems (e.g., Elium, Confluence, Zendesk) in a global or multi-region environment.
- Experience supporting change management efforts and driving adoption of tools, processes, or ways of working across teams or regions.
- Hands-on experience supporting or scaling knowledge-sharing programs, with a focus on execution, content quality, and adoption.
- Strong written communication skills, with the ability to translate complex operational processes into clear, structured, and user-friendly documentation.
- Detail-oriented with a strong focus on content accuracy, consistency, and usability.
- Proven ability to work independently within a defined scope in ambiguous, fast-paced environments and manage multiple priorities.
- Data-driven mindset, with experience using metrics, user behavior, and feedback to identify gaps and improve content or processes.
- Comfortable collaborating cross-functionally and gathering input from diverse stakeholders.
- Experience in micromobility, logistics, manufacturing, or other operations-heavy environments is a plus.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.
Senior Knowledge Sharing Associate employer: Lime
Contact Detail:
Lime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Sharing Associate
✨Tip Number 1
Network like a pro! Reach out to current or former Lime employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing Lime's mission inside out. Show us how your skills in knowledge management and operations can help Lime achieve its goal of shared, affordable, and carbon-free transport.
✨Tip Number 3
Be ready to showcase your experience with knowledge-sharing tools. We want to hear about your hands-on experience and how you've driven adoption in previous roles. Bring examples that highlight your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Lime team.
We think you need these skills to ace Senior Knowledge Sharing Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in knowledge management and operations. We want to see how your skills align with our mission at Lime, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role requires strong written communication, use your application to demonstrate your ability to translate complex ideas into clear, structured documentation. We love seeing examples of how you've done this in the past!
Highlight Your Data-Driven Mindset: Mention any experience you have with using metrics and user feedback to improve processes or content. At Lime, we value a data-driven approach, so let us know how you've used data to make informed decisions in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our career page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Lime team!
How to prepare for a job interview at Lime
✨Know Your Stuff
Before the interview, dive deep into Lime's mission and values. Understand their global operations and how knowledge sharing plays a crucial role in their success. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your expertise in knowledge management and operational processes. Highlight any tools you've used, like Confluence or Zendesk, and how you've driven adoption and improved content quality.
✨Be Data-Driven
Lime values a data-driven mindset, so be ready to discuss how you've used metrics and user feedback to enhance knowledge-sharing initiatives. Bring examples of how you've identified gaps and implemented improvements based on data.
✨Collaborate and Communicate
Since this role involves cross-functional collaboration, think of ways you've successfully worked with diverse teams. Be prepared to discuss how you gather input from stakeholders and ensure clear communication across different functions.