At a Glance
- Tasks: Support Lime's internal users by resolving tech issues and managing support requests.
- Company: Lime is the world's largest shared electric vehicle company, promoting carbon-free transportation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and mentorship.
- Other info: Lime values diversity and encourages applicants from all backgrounds to apply.
- Why this job: Join a mission-driven team making a global impact in sustainable transport.
- Qualifications: 3+ years in customer support, experience with ticketing systems, and strong communication skills required.
The predicted salary is between 28800 - 43200 € per year.
Join to apply for the Senior IT Service Desk Analyst role at Lime
Join to apply for the Senior IT Service Desk Analyst role at Lime
Lime is the world\'s largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.
Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst’s role is to provide support to Lime’s internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions.
The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are a true partner who can work as part of a team while independently managing a workload of operational and project-driven responsibilities. They find and drive improvements in how our team works while providing technical guidance to both customers and team members.
What You’ll Do
- Oversee and contribute to employee onboarding and offboarding, ensuring that SLAs are met and standard help desk tasks are completed in a timely manner
- Troubleshoot identify, analyze, and resolve hardware, software, and network related issues
- Maintain and develop excellent customer relationships and ensure all user issues are tracked in our ticketing system
- Evaluate ticket resolutions and analyze trends for ways to prevent future problems, updating templated responses with the rest of the team
- Document and improve existing processes and procedures and contribute to the maintenance of our knowledge base
- Provide mentorship, guidance, and training to the junior analysts on the team.
- Assist in projects as needed, and identify areas of improvement, scoping the problem for future projects
- Collaborate with other IT team members to address larger issues and implement improvements
- Experience with enterprise ticketing systems such as ServiceNow, ConnectWise, Zendesk, Jira
- Demonstrated capability managing and supporting both Mac & Windows
- Device management experience with tools such as Jamf, Airwatch, Mosyle or HexNode
- Experience with collaboration tools, including Google Workspace, Slack, and Atlassian tools
- Capability of managing multiple tasks in a fast-paced environment with competing priorities
- Degree in Computer Science, or a related field, or equivalent work experience
- 3+ years of experience in a customer support environment, preferably technical
- Excellent verbal and written communication skills with the ability to effectively present and explain technical concepts to both technical and non-technical customers
- Native and English language proficiency is required
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Software Development
Referrals increase your chances of interviewing at Lime by 2x
Sign in to set job alerts for “Senior Service Desk Analyst” roles.
Technical Support Engineer (L2) - Remote UK
London, England, United Kingdom 5 months ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Sr. Technical Support Engineer, Focused Services
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
Technical Support Specialist I - Spanish Speaking
Sr. Technical Support Engineer, Focused Services (Security Clearance Required)
Tottenham, England, United Kingdom 2 weeks ago
Technical Support Specialist Hematology and Urine Analysis
Amersham, England, United Kingdom 2 weeks ago
Technical Support Specialist Hematology and Urine Analysis
Amersham, England, United Kingdom 2 days ago
Sr. Technical Support Engineer, Focused Services (Security Clearance Required)
Tottenham, England, United Kingdom 2 weeks ago
CyberSecurity Operations Engineer - Graduate Considered
London, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior IT Service Desk Analyst in London employer: Lime
Lime is an exceptional employer, offering a dynamic work environment where innovation meets sustainability. As the world's largest shared electric vehicle company, employees are empowered to contribute to a mission that promotes affordable and carbon-free transportation. With a strong focus on employee growth, mentorship opportunities, and a diverse team culture, Lime fosters a collaborative atmosphere that encourages personal and professional development in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Desk Analyst in London
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ServiceNow and Jira. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved complex IT issues in the past. Be ready to discuss these scenarios in detail during the interview to demonstrate your analytical thinking.
✨Tip Number 3
Network with current or former employees of Lime on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 4
Prepare to discuss your experience with onboarding and offboarding processes. Highlighting your ability to manage these tasks efficiently will show that you understand the operational side of the role.
We think you need these skills to ace Senior IT Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly with enterprise ticketing systems like ServiceNow or Jira. Emphasise your ability to troubleshoot hardware and software issues, as well as your experience with both Mac and Windows environments.
Craft a Compelling Cover Letter:In your cover letter, express your passion for technology and customer support. Mention specific examples of how you've improved processes or resolved complex issues in previous roles. Show that you understand Lime's mission and how you can contribute to it.
Highlight Communication Skills:Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to explain technical concepts to non-technical users. This could be through past experiences or specific projects.
Showcase Team Collaboration:Lime values teamwork, so include instances where you've successfully collaborated with others to solve problems or improve processes. Highlight any mentorship roles you've taken on, especially if you've trained junior analysts or team members.
How to prepare for a job interview at Lime
✨Know Your Tech
Familiarise yourself with the enterprise ticketing systems mentioned in the job description, such as ServiceNow and Jira. Be prepared to discuss your experience with these tools and how you've used them to resolve issues efficiently.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your analytical skills and how you approach troubleshooting, as this role requires a proactive mindset in identifying and solving problems.
✨Emphasise Communication Abilities
Since you'll be interacting with both technical and non-technical users, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for the role.
✨Demonstrate Team Collaboration
Be ready to discuss your experience working in teams, especially in fast-paced environments. Share examples of how you've collaborated with colleagues to improve processes or resolve larger issues, as teamwork is key at Lime.
