At a Glance
- Tasks: Enhance in-field repair quality through data analysis and collaboration with various teams.
- Company: Join Lime, a global leader in micromobility and sustainability.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on data-driven decision making.
- Why this job: Make a real impact on transportation solutions while working with cutting-edge technology.
- Qualifications: 3+ years in analytics, strong SQL skills, and a passion for problem-solving.
The predicted salary is between 50000 - 65000 £ per year.
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you’ll be at the forefront of improving in-field repair quality performance—developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities.
You’ll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You’ll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime’s in-field repair quality across all of our operations as we continue to scale. The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems.
If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we’d love to hear from you. This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel (~10%) to Lime warehouses or other locations for team meetings.
What You’ll Do:
- Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI — and build tooling to surface these insights in real time across operations.
- Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams — with robust logic, clearly defined assumptions, and intuitive interfaces.
- Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels.
- Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against.
- Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures.
- Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution.
- Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support.
About You:
- Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent).
- Bachelor’s degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience.
- 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders.
- Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team.
- Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don’t exist.
- Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions.
- Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.
Preferred Experience:
- Python, Google Apps Script, or other automation/scripting capabilities are a strong plus.
- Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar).
- Experience working closely with Product or Engineering teams on tooling/product improvements.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
Senior Analyst (In-Field Repair Quality) employer: Lime
Lime is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its global teams. With a strong commitment to employee growth, Lime provides opportunities for professional development in a fast-paced environment, all while contributing to a mission of sustainable transportation. Located in vibrant cities like London, Paris, and Berlin, employees enjoy the unique advantage of working in diverse, culturally rich settings that inspire creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst (In-Field Repair Quality)
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We think you need these skills to ace Senior Analyst (In-Field Repair Quality)
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Lime. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
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✨Brush Up on Your Statistics
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✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
