At a Glance
- Tasks: Enhance in-field repair quality through data analysis and collaboration with various teams.
- Company: Join Lime, a global leader in micromobility and sustainability.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on data-driven decision making.
- Why this job: Make a real impact on transportation by improving repair quality and efficiency.
- Qualifications: 3+ years in analytics, strong SQL skills, and a passion for problem-solving.
The predicted salary is between 50000 - 65000 £ per year.
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you’ll be at the forefront of improving in-field repair quality performance—developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities.
You’ll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You’ll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime’s in-field repair quality across all of our operations as we continue to scale.
The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems. You’re equally comfortable partnering with local operations teams and product or engineering stakeholders — and you know how to both structure a process and build a dashboard. If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we’d love to hear from you. This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel (~10%) to Lime warehouses or other locations for team meetings.
What You’ll Do:
- Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI — and build tooling to surface these insights in real time across operations.
- Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams — with robust logic, clearly defined assumptions, and intuitive interfaces.
- Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels.
- Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against.
- Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures.
- Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution.
- Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support.
About You:
- Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent).
- Bachelor’s degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience.
- 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders.
- Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team.
- Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don’t exist.
- Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions.
- Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.
Preferred Experience:
- Python, Google Apps Script, or other automation/scripting capabilities are a strong plus.
- Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar).
- Experience working closely with Product or Engineering teams on tooling/product improvements.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
Senior Analyst, In-Field Repair Quality employer: Lime
Lime is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving micromobility sector. With a strong commitment to employee growth, Lime provides opportunities for professional development and encourages a data-driven mindset, making it an ideal place for those passionate about making a meaningful impact. Located in vibrant cities like London, Paris, and Berlin, employees enjoy a hybrid work environment that promotes flexibility while being part of a global mission to create sustainable transportation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, In-Field Repair Quality
✨Tip Number 1
Get to know Lime's mission and values inside out. When you’re in that interview, show us how your passion for micromobility aligns with our goals. It’s all about connecting your experience with what we stand for!
✨Tip Number 2
Prepare some solid questions for us! This shows you’re genuinely interested in the role and helps you figure out if Lime is the right fit for you. Think about what you want to know about our operations or team dynamics.
✨Tip Number 3
Show off your analytical skills during the interview. Bring examples of how you’ve used data to solve problems in the past. We love seeing candidates who can turn complex issues into clear, actionable insights!
✨Tip Number 4
Don’t forget to highlight your collaboration skills! We work closely with various teams, so share experiences where you’ve successfully partnered with others to drive results. It’s all about teamwork at Lime!
We think you need these skills to ace Senior Analyst, In-Field Repair Quality
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data analytics and operations. We want to see how your skills align with the role of Senior Analyst, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills:Since this role is all about data, be sure to include specific examples of your proficiency in SQL, Tableau, or any other data visualisation tools. We love seeing how you’ve used data to drive decisions and improve processes in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. Highlight your key experiences without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our career page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Lime team!
How to prepare for a job interview at Lime
✨Know Your Metrics
Before the interview, brush up on key metrics related to repair quality and operational efficiency. Be ready to discuss how you would define and maintain these metrics at Lime, as well as any relevant experience you have in tracking performance and compliance.
✨Showcase Your Analytical Skills
Prepare to demonstrate your data analysis prowess. Bring examples of dashboards or reports you've created using SQL or Tableau. Highlight how these tools helped inform operational decisions and improved processes in your previous roles.
✨Bridge the Gap
Think about how you can act as a bridge between Local Operations and Product teams. Be prepared to discuss how you’ve translated complex business needs into structured data requirements in the past, and how you would approach this at Lime.
✨Collaborate and Communicate
Emphasise your collaboration skills. Prepare examples of how you've worked with cross-functional teams to drive improvements. Clear communication is key, so practice articulating your thoughts on how to influence outcomes through insight and teamwork.
