At a Glance
- Tasks: Enhance our fleet and coordinate teams to improve local operations in Washington D.C.
- Company: Join Lime, the leading global shared micromobility business on a mission for carbon-free transport.
- Benefits: Enjoy comprehensive health plans, flexible vacation, and unique perks like free Lime vehicle use.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be at the forefront of shaping the future of mobility while making a real impact.
- Qualifications: 1-3 years of experience in operations, strong leadership skills, and data-driven decision-making.
The predicted salary is between 40500 - 49500 £ per year.
Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Washington D.C. Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Washington D.C. This is a warehouse-based position that requires an onsite presence Monday through Friday.
What You’ll Do
- Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle.
- Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Washington D.C.
- Define new processes and best practices to drive operational excellence within the warehouse.
- Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
- Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
- Provide complaint management and customer incidents investigation support.
- Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues.
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
- Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You
- 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
- Experience leading teams or groups preferred.
- Demonstrated expertise with the Washington D.C. region and ability to anticipate operational needs and/or challenges within this area.
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
- High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset.
- Fluent verbal and written English language skills.
- Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
- Excellent communication and stakeholder management skills.
- Valid driver license and clean driving record.
U.S. Based Position - What We Offer
- Comprehensive Health & Wellness: A choice of medical, dental, and vision plans, with Lime covering 100% of the employee-only premium for many plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
- Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
- Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
- Time Off & Flexibility: Flexible vacation policy for exempt employees, paid sick time, and a calendar of paid company holidays.
- Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.
Note: Benefits and perks vary depending on role, location, and plan eligibility. Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate’s location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.
Compensation Range: $77K - $86K
Operations Associate employer: Lime
Lime is an exceptional employer that fosters a dynamic and collaborative work culture in Greater London, where employees are empowered to make a tangible impact on fleet operations. With a strong focus on data-driven decision-making, we offer ample opportunities for professional growth and development, ensuring that our team members thrive in their roles while contributing to innovative solutions. Join us to be part of a forward-thinking company that values efficiency and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Lime and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Lime!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Lime keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Lime:This is your chance to really connect with the team at Lime. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Lime
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Lime.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Lime that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Lime. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
