At a Glance
- Tasks: Enhance in-field repair quality through data analysis and collaboration with various teams.
- Company: Join Lime, a global leader in micromobility and sustainability.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact on transportation by improving repair quality and efficiency.
- Qualifications: 3+ years in business analytics, strong SQL and data visualisation skills required.
The predicted salary is between 50000 - 65000 £ per year.
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you’ll be at the forefront of improving in-field repair quality performance—developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities.
You’ll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You’ll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime’s in-field repair quality across all of our operations as we continue to scale.
The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems. You’re equally comfortable partnering with local operations teams and product or engineering stakeholders — and you know how to both structure a process and build a dashboard. If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we’d love to hear from you.
This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel (~10%) to Lime warehouses or other locations for team meetings.
What You’ll Do:
- Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI — and build tooling to surface these insights in real time across operations.
- Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams — with robust logic, clearly defined assumptions, and intuitive interfaces.
- Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels.
- Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against.
- Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures.
- Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution.
- Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support.
About You:
- Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent).
- Bachelor’s degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience.
- 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders.
- Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team.
- Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don’t exist.
- Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions.
- Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.
Preferred Experience:
- Python, Google Apps Script, or other automation/scripting capabilities are a strong plus.
- Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar).
- Experience working closely with Product or Engineering teams on tooling/product improvements.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
Senior Analyst, In-Field Repair Quality in London employer: Lime
Lime is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its global teams. With a strong commitment to employee growth, Lime provides opportunities for professional development in a fast-paced environment, all while contributing to a sustainable future in micromobility. Located in vibrant cities like London, Paris, and Berlin, employees enjoy the unique advantage of working in diverse, culturally rich settings that inspire creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, In-Field Repair Quality in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lime on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Lime's mission and values. Show us how your skills in data analytics and operational processes align with what we do. We love candidates who are genuinely passionate about our goals!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've used data to solve problems or improve processes. We want to see how you think and how you can contribute to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you're enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Senior Analyst, In-Field Repair Quality in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data analytics and operations. We want to see how your skills align with the role of Senior Analyst, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills:Since this role is all about data, be sure to include specific examples of your proficiency in SQL, Tableau, or any other data visualisation tools. We love seeing how you’ve used data to drive decisions and improve processes in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key strengths without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Lime team!
How to prepare for a job interview at Lime
✨Know Your Data Tools
Make sure you brush up on your SQL, Tableau, and spreadsheet skills before the interview. Be ready to discuss how you've used these tools in past roles to build dashboards or reports that drove operational decisions.
✨Understand Lime's Mission
Familiarise yourself with Lime's mission and values. Being able to articulate how your experience aligns with their goal of creating a carbon-free future will show your passion for the role and the company.
✨Prepare for Scenario Questions
Expect questions that ask you to diagnose performance gaps or suggest improvements based on hypothetical data scenarios. Practise structuring your thought process clearly and logically to demonstrate your analytical skills.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated with different stakeholders in the past. Highlight your communication skills and ability to bridge gaps between technical and operational teams.
