Director, People Solutions in London

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

We're looking for a dynamic, forward-thinking People leader to join our team as Director, Global People Solutions. As we enter our next stage of growth, you'll design Lime's People infrastructure, advancing our systems, processes, and service delivery to build efficient, compliant, and employee-centered operations. You'll lead a global team focused on operational excellence across people (HR) systems and operations, ensuring our foundation scales with the business. You recognize their power in shaping a positive and consistent work culture, ensuring systems make work easier and help every employee do their best work at Lime.

The ideal candidate brings depth in People Operations and systems design, and a proven ability to elevate People Operations into a strategic driver of growth. You thrive in complexity and see transformation as opportunity, bringing clarity, structure, and inspiration to evolving organizations. You understand how technology, data, and process work together to create clarity, consistency, and great employee experiences. You thrive on translating business needs into practical solutions, and leading teams through modernization and change. You're equally comfortable shaping long-term people strategies and rolling up your sleeves to make them real.

This is a remote position with a preference for candidates residing in EMEA or the United States to maintain effective collaboration across teams.

What you'll do:

• Lead and evolve People Solutions: Oversee a global team responsible for people operations, and HRIS (including Workday management), ensuring accuracy, compliance, and exceptional service delivery across all employee touchpoints.
• Modernize our tools: Oversee Lime's HR technology strategy, including Workday optimization, automation, integrations, and vendor management, driving digital transformation and efficiency.
• Drive operational excellence: Ensure timely and accurate handling of employee support requests and transactions in line with SLAs, compliance standards, and teammate expectations.
• Own payroll operations: Own payroll operations in partnership with Finance, ensuring accuracy, timeliness, and alignment with global regulatory and reporting requirements.
• Ensure compliance: Partner with Legal, Compliance, and COEs to ensure adherence to all state, federal, and international labor requirements, including documentation, background checks, onboarding/offboarding, leaves, investigations, and record retention.
• Simplify through partnership: Collaborate with IT, Finance, Legal and People COEs to align systems, policies, and processes that enable consistent and scalable People practices.
• Use data to improve: Analyze case trends, service metrics, and workload distribution to identify and implement improvements in processes and automation, ultimately enhancing the teammate experience.
• Develop the team: Mentor, coach, and develop a high-performing People Solutions team, fostering a culture of continuous improvement, accountability, and exceptional service.
• Manage change: Drive adoption of new tools and processes through clear communication, training, and change management, ensuring understanding and engagement at all levels.

About you:

• 10+ years of experience in People Operations, HR Systems, or related fields, with demonstrated success leading global teams in transforming and scaling systems for growth.
• Proven ability to design and execute scalable People processes with a global mindset across diverse geographies and functions.
• Deep expertise in HR technology ecosystems, ideally Workday, with a strong understanding of automation, integrations, and data integrity.
• Skilled in balancing compliance rigor with user experience and operational efficiency.
• Experienced in payroll operations and governance, with knowledge of global compliance standards.
• Collaborative leader who builds trust and alignment across People, Finance, IT, and Legal teams.
• Strong analytical and communication skills with a bias toward simplification and clarity.
• Strategic mindset with hands-on capability - able to shift between long-term design and day-to-day enablement.

U.S. Based Position - What We Offer

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans, with Lime covering 100% of the employee-only premium for many plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
• Time Off & Flexibility: Flexible vacation policy for exempt employees, paid sick time, and a calendar of paid company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

Note: Benefits and perks vary depending on role, location, and plan eligibility. Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate's location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.