Operations Associate, Out of Warehouse in City of London

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

Lime is hiring an Out-of-Warehouse Operations Associate to join our Operations team! In this role you will implement best practices and lead projects that improve efficiency and solve problems outside of the warehouse (IE: last mile delivery operations). You will enhance our fleet, and coordinate our teams in the warehouse. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the center of shaping the future of mobility in London!

We are looking for a results-oriented, hands-on, data-driven and entrepreneurial candidate to join our team. The ideal candidate will have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short term and long term plan. You're energized about building and scaling and being part of a forward-thinking organization. This is a warehouse-based position that requires an onsite presence Monday through Friday.

What you’ll do:

• Hire, train, and provide coaching to all levels of Operations Specialists including performance management, defining short and long term goals, increasing operational efficiency and driving continuous improvement efforts consistently.
• Develop and maintain a safe, compliant, and efficient warehouse environment by establishing clear safety and quality standards and implementing processes to ensure adherence while holding teams accountable for meeting daily operational expectations.
• Drive efficiency of the out-of-warehouse operations by setting quality metrics that will enable you to track the performance and efficiency of the out-of-warehouse team and associated processes while ensuring accountability of the team to meet daily targets.
• Proactively identify and address operational challenges within the out-of-warehouse operations, communicating issues promptly and implementing creative, data-driven solutions to improve efficiency, maintain productivity, and ensure seamless daily operations.
• Regularly collaborate with the in-warehouse lead to create and implement new best practices to drive operational excellence.
• Collaborate with internal teams and external vendors to optimize logistics and supply chain efficiency.

About you:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position coupled with knowledge of last mile delivery operational processes.
• Experience leading teams or groups preferred.
• Excellent problem solving skills - you can solve complex problems in a logical and structured manner.
• Data driven in everything that you do - you must be very data centric and able to process and analyse data to solve problems and spot opportunities. (SQL and G-sheets)
• Work well under pressure - you must be able to handle competing demands and prioritize ruthlessly.
• Can-do attitude, no task is below you.
• Excellent communication skills.
• Demonstrated ownership and accountability to deliver precise and meaningful impact.
• An organized individual who can work independently with tight deadlines in a multicultural environment.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.