At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable spa experience.
- Company: Join the friendly team at Herb House Spa in the beautiful New Forest.
- Benefits: Enjoy meals on duty, discounts, and a range of perks.
- Other info: Great work-life balance and opportunities for personal development.
- Why this job: Be the face of relaxation and help create memorable moments for guests.
- Qualifications: Previous receptionist experience is a plus; a proactive attitude is essential.
The predicted salary is between 18900 - 23100 £ per year.
We are currently looking for a customer focused Spa Receptionist to join our friendly front of house team at Herb House Spa.
Our spa is located within the grounds of Lime Wood - a boutique country house set in the heart of the New Forest National Park, Lyndhurst, Hampshire.
The position would be a fixed term contract for 6-12months and minimum 16hrs a week to include weekend shifts.
At Herb House, we are dedicated to natural well-being, inspired by our forest surroundings.
Our Spa is designed over three levels, incorporating a massive Sauna, indoor Hydro Pool, Mud House, a steaming outdoor Hot Pool, eight spacious single treatment rooms and two magnificent double treatment rooms.
We also have a state-of-the-art rooftop gym with the very latest technogym equipment, a 16-metre ozone treated indoor lap pool with glass doors overlooking the garden.
We also have a hands and Feet room for manicure and pedis as well as a workout studio offering an extensive range of fitness classes to our guests and spa members.
Why join us?
We give our teams a great place to work that is fun, professional, and just little bit different.
At the heart of what we do and why we do it is our consideration for your work life balance.
Compassion, consideration, and patience is the motto.
Standards are clear, ambition is high.
We understand our team and support them to achieve their goals.
Perks & Benefits
- Meals on duty – We are an ethical business committed to the best staff food in the industry.
- 35% discount on food, beverages & treatments at Lime Wood.
- Take home goods – cost price.
- Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
- Range of learning & development opportunities
Plus, much more.
To view our full range of perks, visit our 'Why join us' section on our career's webpage: jobs. limewoodhotel. co. uk/whyjoinus
About the role
This is a vital role as you will be the first and last face our spa guests and members see. You will ensure they have an unforgettable experience.
Responsibilities include, but not limited to
- Working collaboratively as part of a team, to ensure a warm welcome and effective service to all spa guests.
- Using reservation systems to efficiently book guest treatments. Amending reservations as/when required.
- Respond to guest queries, in person, via phone and email.
- Proactive and adaptable approach to any situations that may occur. Always ensuring guest satisfaction.
- Communication is key, maintaining effective channels of communication with all departments.
- Handle guest complaints to the best of your ability, utilising our management team as/when required.
- Work collaboratively providing regular updates and relevant information to both guests and colleagues. This can include special requests and changes to reservations.
About you
Previous experience as a Receptionist is beneficial.
Desirably in a spa or hotel.
Knowledge of Spa treatments/ products advantageous.
You must have a proactive and reliable attitude towards work and able to deal with situations as and when they arise, ensuring guests are provided with both a warm welcome and positive experience.
We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice, for more information visit hotelierscharter. org. uk
#J-18808-Ljbffr
Spa Receptionist in Lyndhurst employer: Lime Wood Group Ltd.
Lime Wood Group Ltd. is an exceptional employer located in the picturesque town of Lyndhurst, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. With comprehensive training and opportunities for personal growth, employees enjoy a supportive environment that values connection and collaboration, alongside attractive perks such as meals on duty and exclusive discounts. Join us to be part of a passionate team dedicated to hospitality excellence in a stunning setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Lyndhurst
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Spa Receptionist in Lyndhurst
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Lime Wood Group Ltd.
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Lime Wood Group Ltd.. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
