At a Glance
- Tasks: Manage reservations and customer queries while providing top-notch service.
- Company: Join Lime Wood, a fun and unique workplace that values your work-life balance.
- Benefits: Enjoy meals on duty, discounts, and access to exclusive perks.
- Other info: Maternity cover role starting September 2026 with great career development opportunities.
- Why this job: Be part of a close-knit team and make guests' experiences unforgettable.
- Qualifications: Customer service experience preferred; training provided for the right candidate.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a committed reservations co-ordinator who is enthusiastic, warm, and engaging to join our team at Lime Wood.
Why join us
- We give our teams a great place to work that is fun, professional, and just a little bit different.
- At the heart of what we do and why we do it is our consideration for your work life balance. Compassion, consideration, and patience is the motto.
- Standards are clear, ambition is high. We understand our team and support them to achieve their goals.
Perks and Benefits
- Meals on duty – We are an ethical business committed to the best staff food in the industry.
- 35% discount on food, beverages & treatments at Lime Wood.
- Take home goods – cost price.
- Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
- Range of learning & development opportunities.
- Plus, much more…
About the role
As a member of our team, you will be striving to achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone, email, and live chat. Other duties will include general administration, correspondence checks, and market research. You will also engage closely with the hotel staff, communicating with them to deliver our guests’ expectations. You will be working in a fast-paced environment with a close-knit team.
Responsibilities
- Managing a high volume of enquiries across all communication channels.
- Developing a detailed knowledge of Lime Wood, Hartnett Holder & Co and the Herb House Spa to confidently guide and inspire guests.
- Building genuine relationships with guests to understand what they want, what they love and what matters most to them.
- Confidently manage balance between efficiency and offering a 5* service to guests.
- Increasing revenue opportunities through thoughtful upselling of experiences and guest offerings.
- Keeping booking details accurate and up to date across Opera, Opera Sales & Catering, SevenRooms and Trybe.
- Processing deposits and pre-payments in line with company procedures.
- Jumping in to support other departments when needed, from helping field enquiries for Events to being on the floor with the Front of House team.
Previous work experience in a customer focused / reservationist role is preferred. Experience in hotel or travel reservations is beneficial. Full training will be provided. This role is for maternity cover with a start date in September 2026.
We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice.
RESERVATIONS CO-ORDINATOR (MATERNITY COVER) in Lyndhurst employer: Lime Wood Group Ltd.
At Lime Wood, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. With a strong emphasis on work-life balance, we offer exceptional benefits including meals on duty, generous discounts, and a range of learning opportunities to foster personal and professional growth. Join us in a unique setting that values compassion and ambition, making every day at work both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land RESERVATIONS CO-ORDINATOR (MATERNITY COVER) in Lyndhurst
✨Tip Number 1
Get to know Lime Wood inside out! Familiarise yourself with the hotel, the restaurant, and the spa. This way, when you chat with guests, you can confidently share your knowledge and make their experience even better.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone, via email, or live chat, being warm and engaging is key. Try role-playing with a friend to get comfortable handling different types of enquiries.
✨Tip Number 3
Show off your upselling skills! Think about how you can enhance a guest's stay with thoughtful recommendations. Prepare some ideas in advance so you can easily suggest experiences that fit their interests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our unique team at Lime Wood.
We think you need these skills to ace RESERVATIONS CO-ORDINATOR (MATERNITY COVER) in Lyndhurst
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're genuinely excited about the role and our team at Lime Wood. A warm and engaging tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or reservations. We love seeing how your background aligns with what we do, so don’t be shy about sharing specific examples of how you've excelled in similar roles.
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps to organise your thoughts, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen to join our team at Lime Wood!
How to prepare for a job interview at Lime Wood Group Ltd.
✨Know Your Stuff
Before the interview, dive deep into understanding Lime Wood, Hartnett Holder & Co, and the Herb House Spa. Familiarise yourself with their services and ethos. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Show Your Warmth
As a reservations co-ordinator, being warm and engaging is key. Practice how you can convey your personality during the interview. Think of examples where you've built genuine relationships with customers or colleagues, as this will resonate well with the interviewers.
✨Demonstrate Multi-tasking Skills
Since the role involves handling multiple queries simultaneously, prepare to discuss your experience in managing various tasks at once. Share specific examples of how you've successfully juggled responsibilities in a fast-paced environment.
✨Upselling Techniques
Be ready to talk about your approach to upselling. Think of times when you've increased revenue opportunities through thoughtful suggestions. This will highlight your ability to balance efficiency with providing a 5-star service, which is crucial for this position.
