At a Glance
- Tasks: Welcome guests and provide top-notch service at our award-winning hotel.
- Company: Join the friendly team at Lime Wood, a boutique country house in the New Forest.
- Benefits: Enjoy meals on duty, discounts, and access to exclusive perks.
- Other info: Great work-life balance and opportunities for personal growth await you.
- Why this job: Be the first face guests see and create unforgettable experiences.
- Qualifications: Previous receptionist experience is a plus; a proactive attitude is essential.
The predicted salary is between 18900 - 23100 £ per year.
We are currently looking for a customer focused Receptionist to join our friendly front office team at our award-winning hotel, Lime Wood.
Lime Wood is a 33-bedroom boutique country house set in the heart of the New Forest National Park.
It is laid-back 5* luxury at its best, with Chefs Angela Hartnett and Luke Holder at the helm of the kitchen and a wellness spa within the grounds.
The front desk is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see.
First impressions are everything and we want our guests to have the best first impression possible.
Why join us?
We give our teams a great place to work that is fun, professional, and just little bit different.
At the heart of what we do and why we do it is our consideration for your work life balance.
Compassion, consideration, and patience is the motto.
Standards are clear, ambition is high.
We understand our team and support them to achieve their goals.
Perks & Benefits
- Meals on duty – We are an ethical business committed to the best staff food in the industry.
- 35% discount on food, beverages & treatments at Lime Wood.
- Take home goods – cost price.
- Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
- Range of learning & development opportunities
- Plus, much more…
To view our full range of perks, visit our ‘Why join us’ section on our career’s webpage: jobs. limewoodhotel. co. uk/whyjoinus
About the role
Responsibilities include, but not limited to
- Working collaboratively as part of a team, to ensure a warm welcome and effective service to all hotel and restaurant guests.
- Using hotel reservation systems to efficiently book guests stays and table reservations. Amending reservations as/when required.
- Respond to guest queries, in person, via phone and email.
- Proactive and adaptable approach to any situations that may occur. Always ensuring guest satisfaction.
- Communication is key, maintaining effective channels of communication with all departments.
- Handle guest complaints to the best of your ability, utilising our management team as/when required.
- Work collaboratively will all departments, providing regular updates and relevant information specific to their department.
This can include guest requests and changes to reservations.
About you
Previous experience as a Receptionist is beneficial. Desirably in a hotel or similar environment.
A proactive and reliable attitude towards work is essential.
You must be able to deal with situations as and when they arise, ensuring guests are provided with both a warm welcome and positive experience.
We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice, for more information visit hotelierscharter. org. uk
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Receptionist in Lyndhurst employer: Lime Wood Group Ltd.
Lime Wood Group Ltd. is an exceptional employer located in the picturesque town of Lyndhurst, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. With comprehensive training and opportunities for personal growth, employees enjoy a supportive environment that values connection and collaboration, alongside attractive perks such as meals on duty and exclusive discounts. Join us to be part of a passionate team dedicated to hospitality excellence in a stunning setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Lyndhurst
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lime Wood Group Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lime Wood Group Ltd.
Don't be shy about reaching out to Lime Wood Group Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Lyndhurst
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lime Wood Group Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lime Wood Group Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
