Supported Housing Officer

Overview

The role will be offering psychologically informed housing and support to vulnerable adults in two six‑bedroom houses located in South Gloucestershire, Alveston. The Supported Housing Officer will be responsible for providing low to medium tailored 1‑2‑1 support to 12 residents, both men and women between the ages of 18 and 65 who are at the risk of homelessness. We support residents to sustain and gain the confidence and skills to successfully maintain their tenancy and to secure permanent housing to enable them to live independently.

Responsibilities

• Monitor and manage rent accounts, ensuring arrears are addressed in line with organisational procedure.
• Establish and maintain trusting relationships with individuals, maintaining regular contact and facilitating a co‑produced planned programme of support.
• Deliver welfare benefits and budgeting advice to individuals to ensure their income is maximised and financial resilience and capacity increased.
• Assist individuals to identify and access appropriate move‑on accommodation.
• Promote opportunities and encourage the raising of aspirations of the individuals you support in education, training and employment.
• Carry out regular compliance checks, including room inspections.
• Conduct health and safety checks in line with company policies and legal requirements.
• Perform weekly fire alarm tests and ensure accurate records are maintained.
• Identify, log, and report maintenance issues promptly, following the appropriate reporting procedures.
• Support a safe, compliant, and well‑maintained environment at all times.

Qualifications

• Experience promoting equality of opportunity and resident empowerment.
• Experience delivering tailored support to people in a supported housing environment.
• Up‑to‑date knowledge of safeguarding and protection from abuse strategies as they relate to adults, with the ability to identify risk, including how and when to report concerns.
• Knowledge of psychologically informed environments and practice.
• Experience of lone working and time management.
• Experience and understanding of housing management issues including rent collection, void management, property maintenance and ASB.
• Experience working as part of a team, with a strong commitment to joint working and a flexible approach.
• Working knowledge of the welfare benefits system.
• Experience assessing the strengths, support needs and risk of vulnerable people and facilitating a co‑produced programme of support.
• Good level of IT literacy, experience of operating case management systems and ability to carry out own administrative workload.
• Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to individual need when required.
• Excellent engagement skills, coupled with the ability to identify barriers to engagement, break them down whilst respecting and paying attention to people’s needs.
• Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving services.
• Ability to maintain accurate and up‑to‑date records using common Microsoft Office packages, Excel, Word, Outlook and other systems and software.
• Empathy with the causes of homelessness for vulnerable individuals and the barriers they face.
• Ability to identify and raise the aspirations of those receiving services, encouraging education, training and employment.
• Ability to advocate for those receiving services.
• Self‑motivation and tenacity, with the ability to work under pressure at times, managing time and competing priorities effectively.
• A commitment and ability to work outside planned and scheduled hours as and when needed.
• Ability to positively work with change and contribute to the development of services as and when required, including gaining the views and involvement of those you support.

Desired Additional Experience

• Experience supporting people who are survivors of domestic abuse, or currently experiencing it.
• Experience supporting people with mental ill‑health.
• Experience delivering strength‑based and trauma‑informed support.
• Experience in writing concise and accurate safeguarding reports.
• Demonstrated experience and knowledge of participating in reflective practice.

Benefits

• 25 days annual holiday rising to 30 days.
• Paid day off for your birthday each year.
• Access to training and career development through Elim Skills Academy.
• Company pension.
• Life assurance.
• Annual bonus.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking.
• Ability to work from home on occasion to complete training and admin.

Application Process

We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed.

Contact Information Units 3