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- Tasks: Manage bookings and schedules while ensuring top-notch customer service.
- Company: Lime Heating, a trusted team of heating and plumbing professionals.
- Benefits: Friendly work environment, office hours, and opportunities for growth.
- Other info: Office-based role with a focus on teamwork and support.
- Why this job: Join a dedicated team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 24000 - 28000 £ per year.
Lime Heating is an established team of fully-accredited, Gas Safe registered heating engineers and plumbing professionals serving Milton Keynes and the surrounding areas. We are committed to providing unrivalled services with clear and reliable communication and comprehensive knowledge of safety standards and regulations. Our dedication to customer satisfaction and drive for excellence makes us confident in becoming the go-to choice for all heating and plumbing needs. Our services include gas boiler servicing, gas safety checks, boiler installation, boiler repair, kitchen and bathroom plumbing, gas pipework, warm air heating, and boiler cover plans.
We’re looking for maternity cover to fill our Bookings & Operations Assistant position. Lime Heating is known for clear communication, friendly service, and exceptional customer care, so we’re looking for someone who can help maintain and champion that standard with every interaction. This is an office-based role at our premises in Linford Wood. Office hours are 8:30am - 5:00pm.
Key Responsibilities- Handling bookings for private customers via phone, email, and our online booking system
- Managing letting agent appointments and coordinating between agents, landlords, and tenants
- Organising engineers’ schedules to maximise efficiency and minimise travel
- Monitoring job progress and keeping customers updated
- Maintaining accurate records and detailed job notes
- Providing follow-up communication and aftercare to ensure customer satisfaction
- Assisting with general office tasks to support the wider team
- Excellent written and spoken English
- Strong organisational and time-management skills
- Confident communicator with a friendly, professional manner
- Quick learner able to understand plumbing/heating terminology
- Strong logistical skills with the ability to plan and prioritise
- High attention to detail, especially when recording customer notes
- Comfortable using digital tools, booking systems, and email platforms
- Ability to stay calm and helpful when handling busy periods or urgent jobs
- Problem-solving mindset with a willingness to take initiative
- Experience in customer service, admin, scheduling, or property management (desirable but not essential)
Bookings and Operations Assistant in Milton Keynes employer: Lime Heating
Contact Detail:
Lime Heating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings and Operations Assistant in Milton Keynes
✨Tip Number 1
Get to know the company! Research Lime Heating and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about clear and friendly interactions, try role-playing with a friend or family member. This will help you feel more confident when handling bookings and customer queries.
✨Tip Number 3
Be proactive during your interview! Think of questions you can ask about the team dynamics and how they handle busy periods. This shows you're not just looking for a job, but you're keen on contributing positively to their operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using digital tools, which is a big plus for this role.
We think you need these skills to ace Bookings and Operations Assistant in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about clear communication, make sure your written application reflects that. Use friendly and professional language, and don’t shy away from showcasing your ability to convey information effectively.
Tailor Your Application: Take a moment to read through the job description and highlight how your skills match what we're looking for. Personalising your application shows us you’re genuinely interested in the role and understand what it entails.
Be Organised: Just like in the role, organisation is key in your application. Keep your CV and cover letter neat and structured, making it easy for us to see your experience and qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Lime Heating
✨Know the Company Inside Out
Before your interview, take some time to research Lime Heating. Understand their services, values, and what sets them apart in the heating and plumbing industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Bookings and Operations Assistant, clear communication is key. Prepare examples from your past experiences where you effectively communicated with customers or colleagues. Highlight how you maintained professionalism and friendliness, especially in challenging situations.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills. Think of specific instances where you successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle busy periods. Practice responses to scenarios like managing last-minute bookings or dealing with customer complaints. Showing that you can stay calm under pressure will impress the interviewers.