Medical Administrator

We are excited to offer an opportunity for a Medical Administrator to join the friendly and supportive team at Lime Grove Medical Centre. Lime Grove is a modern, patient-focused GP practice with a strong team culture and a commitment to providing high-quality care to our local community. We pride ourselves on creating a positive working environment where staff feel valued, supported, and part of a team that makes a real difference every day.

We are looking for an enthusiastic, organised, and reliable individual who enjoys working in a fast-paced healthcare environment and takes pride in delivering excellent patient service. This varied role will involve supporting both patients and clinicians while helping to ensure the smooth day-to-day running of the practice. Previous administrative experience and customer service skills are desirable. Experience within a healthcare setting would be beneficial but is not essential as full training will be provided. The role is a minimum of 12 - 16 hours per week, with set working days on Mondays, a half day on Wednesdays, and a half day on Fridays.

Main duties of the job:

• The typing of letters, reports, and patient referrals in an accurate and timely manner.
• Use of the Choose and Book system; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
• Resolving problems which relate to the Choose and Book system, including changes to place of referral and dealing with rejected referrals.
• To retrieve medical records and assist in the completion of medical/insurance reports.
• To deal with emails and online tasks.
• Registering patients and registering them for online services.
• To receive incoming and initiate outgoing telephone calls to deal with appropriate queries.
• To provide cover for members of the administration team during periods of sickness and annual leave.
• To receive and dispatch mail.

At Lime Grove Medical Centre, we are a friendly and community-focused GP practice dedicated to providing high-quality care to our local population. We are proud to support a diverse patient community and strive to create a welcoming, approachable environment for both patients and staff. We combine the traditional values of primary care, continuity, compassion, and personalised patient support with a modern and forward-thinking approach to healthcare. Our team works hard to ensure patients can access the care and services they need in a timely, efficient, and supportive way, while continuing to build strong relationships within the community we serve.

Job responsibilities:

• Working knowledge of medical terminology (highly advantageous).
• Innovative thinker with strong problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organisational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.

Person Specification:

• Educated to GCSE level or equivalent.
• Strong background in customer service and administration.
• Experience working in a primary care environment is advantageous but not essential, as full training will be provided for both the role and the clinical system.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.