An exciting opportunity has arisen at Lime Grove Medical Centre for a motivated, reliable, and conscientious individual to join our friendly and supportive team as a Medical Receptionist.
This is a part-time role of 20 hours per week on a Monday, Wednesday and Friday.
We are seeking someone who:
Understands the importance of teamwork and patient confidentiality
Is comfortable working in a fast-paced and diverse environment
Can demonstrate excellent communication and organisational skills
Has a flexible and proactive approach to work
In return, we offer:
A supportive working environment with full training and mentorship
Fixed salary with access to our sick pay scheme
Five weeks annual leave (pro rata) plus bank holidays
Opportunities for internal development and career progression
We are proud of our positive team culture and are committed to supporting our staff in delivering high-quality care to our patients.
Main duties of the job
The Medical Receptionist is vital to the daily operation of Lime Grove Medical Centre, serving as the first point of contact for patients and linking patients with clinical staff. Key duties include:
Greeting and assisting patients in person and by phone with professionalism and efficiency
Supporting doctors, staff, patients, and visitors courteously at all times
Promptly answering calls, managing queries, or directing them appropriately
Maintaining strict confidentiality of patient, staff, and practice information
Accurately scheduling and managing patient appointments using the clinical system
Liaising discreetly and professionally with clinical and non-clinical teams
Following practice policies in all administrative and patient interactions
Handling general queries and complaints in line with the complaints procedure
Signposting patients to the right services or healthcare professionals
Communicating medical results to patients under clinical supervision
Acting as a chaperone during clinical exams after training
This role requires flexibility, calmness under pressure, and a strong commitment to excellent patient care as part of a multidisciplinary team.
About us
Lime Grove Medical Centre is a friendly, community-oriented GP surgery located in the heart of Matlock, serving a patient population of approximately 8,500.
We are proud to deliver the traditional core values of primary care with a genuine local focus, while also embracing modern, innovative ways of working to ensure we provide safe, effective, and timely care for our patients.
We are recognised as an Armed Forces Veteran Friendly Practice, are actively working to become a Dementia Friendly Practice, and are committed to promoting wellbeing through our status as an Active Practice, encouraging physical activity for both staff and patients.
At Lime Grove, we offer a supportive working environment with structured training and mentorship for all staff. Employee benefits include:
Access to the NHS Pension Scheme
Uniform provided (where relevant)
Opportunities for internal development and progression
Ongoing support for staff health and wellbeing, including access to an in-house Wellbeing Champion
Monthly staff draw for vouchers
Regular social gatherings and events
Recognition of staff work anniversaries with vouchers
Our team is inclusive, committed, and passionate about providing high-quality care while fostering a positive and respectful workplace culture.
Job responsibilities
The Medical Receptionist is responsible for greeting and attending to patients both in person and over the telephone with professionalism and courtesy.
Scheduling appointments between doctors and patients while maintaining strict confidentiality of all patient, staff, and practice information
Managing general queries and complaints in accordance with the Practices complaints procedure
This job description is not exhaustive and may be subject to periodic review and amendment to reflect the changing needs of the Practice.
Person Specification
Experience
- Innovative thinker with strong problem-solving skills
- Meticulous attention to detail with the ability to manage multiple tasks simultaneously
- Strong organisational, administrative, and planning skills
- Ability to work effectively under pressure and respond appropriately to emergency situations
- Ability to use discretion when handling sensitive and confidential information
- Excellent documentation, communication, and IT skills
- A genuine passion for delivering healthcare excellence
- Working knowledge of medical terminology (highly advantageous but not essential)
- Previous experience working in a GP practice is desirable but not essential; comprehensive training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
