Medical Administrator in Matlock

We are excited to offer an opportunity for a Medical Administrator to join the friendly and supportive team at Lime Grove Medical Centre. Lime Grove is a modern, patient-focused GP practice with a strong team culture and a commitment to providing high-quality care to our local community. We pride ourselves on creating a positive working environment where staff feel valued, supported, and part of a team that makes a real difference every day.

We are looking for an enthusiastic, organised, and reliable individual who enjoys working in a fast-paced healthcare environment and takes pride in delivering excellent patient service. This varied role will involve supporting both patients and clinicians while helping to ensure the smooth day-to-day running of the practice. Previous administrative experience and customer service skills are desirable. Experience within a healthcare setting would be beneficial but is not essential as full training will be provided. The role is a minimum of 12 - 16 hours per week, with set working days on Mondays, a half day on Wednesdays, and a half day on Fridays.

• The typing of letters, reports, and patient referrals in an accurate and timely manner.
• Use of the Choose and Book system; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
• Resolving problems which relate to the Choose and Book system. This includes changes to place of referral and dealing with rejected referrals.
• To retrieve medical records and assist in the completion of medical/insurance reports.
• To deal with emails and online tasks.
• Registering patients and registering them for online services.
• To receive incoming and initiate outgoing telephone calls to deal with appropriate queries.
• To provide cover for members of the administration team during periods of sickness and annual leave.
• To receive and dispatch mail.

At Lime Grove Medical Centre, we are a friendly and community-focused GP practice dedicated to providing high-quality care to our local population. We are proud to support a diverse patient community and strive to create a welcoming, approachable environment for both patients and staff. We combine the traditional values of primary care, continuity, compassion, and personalised patient support with a modern and forward-thinking approach to healthcare. Our team works hard to ensure patients can access the care and services they need in a timely, efficient, and supportive way, while continuing to build strong relationships within the community we serve.

• Working knowledge of medical terminology (highly advantageous).
• Innovative thinker with strong problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organisational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.

• Educated to GCSE level or equivalent.
• Strong background in customer service and administration.
• Experience working in a primary care environment is advantageous but not essential, as full training will be provided for both the role and the clinical system.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.