At a Glance
- Tasks: Build strong relationships with customers and support their success throughout the lifecycle.
- Company: Join LIMA, a Great Place to Work™ with a focus on people and innovation.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and professional development opportunities.
- Other info: Collaborative team culture with opportunities for career growth and personal development.
- Why this job: Make a real impact by helping customers achieve their goals in a dynamic environment.
- Qualifications: Strong customer experience background and excellent communication skills.
The predicted salary is between 38000 - 38000 € per year.
We are looking for a motivated and customer-focused Customer Success Manager to join our Customer Experience team. Working alongside a team of experienced CSMs, this role is ideal for an ambitious junior professional with a strong background in customer experience who is eager to develop their skills and progress their career in Customer Success. This role is offered on a fixed term basis from July 2026 to October 2027 to cover maternity leave. You will be a motivated self-starter, eager to learn with the ability to work in a fast-paced environment. A passion for providing outstanding customer service, with a genuine desire to help customers succeed is essential.
Reporting to the Customer Experience Manager, in this early-stage role you will focus on building foundational customer relationships and creating strategic partnerships with customers, while developing skills and confidence within the Customer Success function.
Day to day responsibilities
- Build strong, strategic relationships with customers and develop a deep understanding of their business needs and infrastructure.
- Support customers throughout the lifecycle, ensuring excellent service delivery and ongoing engagement.
- Identify opportunities for account growth and collaborate with account managers and technical specialists to deliver value.
- Act as a customer advocate within LIMA, coordinating communication and resolution during service issues and major incidents.
- Deliver and communicate customer ROI through regular service reviews, reporting, and performance insights.
- Produce and present service review reports, including SLA/KPI metrics, capacity management, and improvement plans.
- Support onboarding and service transition activities for new customers.
- Work closely with internal teams to drive continuous service improvement and consistent process adoption.
- Provide day-to-day support to the wider Customer Success team and contribute to overall service excellence.
Ideal Candidate Profile
- Ability to interpret customer outcomes by communicating with customers, analysing metrics, and representing the voice of the customer to provide input into every core service.
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
- Focused and pro‑active approach to meeting customer expectations and ability to communicate and foster positive business relationships.
- Passion for technology, able to quickly understand both LIMA’s product set and a customer’s technology architecture and business.
- Ability to escalate appropriately and confidently when required.
- Experience working with cross‑functional teams.
Personal Attributes
- Excellent communication abilities, highly organised, collaborative and detail oriented.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Results‑driven mentality, with a bias for speed and action.
- Developing analytical capabilities, with the ability to interpret data and present clear, meaningful insights.
- Ability to work within a high‑pressure environment and prioritise busy workload.
About LIMA
At LIMA, we help organisations achieve their ambitions through insight‑led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.
Salary Up to £38,000
Hours 37.5 hours per week
Benefits
- Holidays: 25 days holiday (pro‑rata for part‑time employees) plus bank holidays, and option to buy or sell 5 days leave each year.
- Birthday Leave: One paid day to celebrate your birthday with family and friends.
- Healthcare: From day one you’ll have access to Medi cash, our healthcare cash‑back plan and after two continuous years of service you have the option to join our private medical scheme.
- Professional Development: Access to ongoing training and development opportunities to help you grow in your career.
- Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years of service.
- Employee Assistance Program: Confidential counselling and support services to help you navigate life’s challenges.
- Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike.
- Team Building Events: Engage with your colleagues through team‑building activities and events.
Customer Success Manager employer: LIMA
At LIMA, we pride ourselves on being a Great Place to Work™, where our commitment to employee wellbeing and professional development creates a vibrant work culture. As a Customer Success Manager, you will benefit from competitive salaries, generous holiday allowances, and access to ongoing training opportunities, all while working in a supportive environment that values collaboration and personal growth. Join us in a role that not only allows you to build meaningful customer relationships but also empowers you to thrive in your career within a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LIMA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching LIMA’s products and services. Show us that you understand our mission and how you can contribute to customer success. Tailor your answers to reflect our values!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LIMA.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your customer experience background and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Passion:We love seeing candidates who are passionate about customer service! Share examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to helping others succeed.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LIMA
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key concepts like customer lifecycle, engagement strategies, and how to measure customer satisfaction. This will help you speak confidently about how you can contribute to building strong relationships with customers.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or cross-functional teams. Highlight how you resolved issues or improved customer satisfaction through clear and empathetic communication.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you interpret data and use it to drive customer success. Bring examples of how you've analysed metrics in previous roles to identify opportunities for growth or improvement. This shows that you can provide valuable insights and contribute to service excellence.
✨Express Your Passion for Technology
Since the role involves understanding technology and its impact on customers, share your enthusiasm for tech. Talk about any relevant experience you have with technology products or services, and how you’ve helped customers navigate their tech challenges. This will resonate well with the interviewers at LIMA.
