At a Glance
- Tasks: Solve complex problems and support customer environments with cutting-edge technology.
- Company: Join LIMA, a Great Place to Work™ with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, wellbeing support, and strong benefits package.
- Other info: Dynamic team culture with opportunities for career progression and learning.
- Why this job: Make a real impact while growing your technical skills in a supportive environment.
- Qualifications: Experience with Microsoft Azure and strong troubleshooting skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Join LIMA as a 3 rd
Line Modern Workplace Engineer and take on a role where your expertise will directly influence the quality, stability, and performance of our customer environments.
You will work on varied and technically challenging issues, support minor project activity, and act as a trusted escalation point for the Modern Workplace team.
You will also help develop 2 nd
Line Engineers by sharing knowledge, coaching others, and raising technical standards across the team.
Working closely with colleagues across the business, you will build strong internal and client relationships through clear, confident communication, while continuing to grow your own technical expertise.
In return, LIMA will invest in your development through internal and external training, a clear progression path, and exposure to complex Azure and private cloud environments where availability, performance, and uptime really matter.
Day to day you will
Take pride in quality work, collaboration, and positive customer outcomes; you will make a difference by:
- Owning incidents across customer and LIMA cloud environments, using sound judgement to resolve issues efficiently and professionally.
- Keeping customers and stakeholders informed with clear, timely updates that build confidence and support SLA delivery.
- Acting as a trusted escalation point, sharing knowledge with the wider team and supporting clear, customer-friendly communication.
- Progressing recurring or long-standing incidents through ITIL problem management to improve service reliability.
- Supporting planned changes and release activities with careful preparation, delivery, documentation, and communication to minimise service impact.
- Contribute to the on-call rota as an escalation engineer, supporting LIMA customers outside standard business hours and weekends on a 1-week-in-4 rota.
What skills and experience will help you succeed?
This role is ideal for someone who enjoys solving complex problems, communicates clearly with technical and non-technical audiences, and understands the importance of managing risk, impact, time, and customer expectations.
You will use strong troubleshooting skills, accurate record-keeping, and an ITIL-aligned approach to improve secure, reliable customer environments by:
- Managing Microsoft Azure services across compute, networking, storage, backup, monitoring, and governance.
- Supporting Azure Virtual Desktop and secure remote access solutions that enable great user experiences.
- Strengthening identity and access with Microsoft Entra ID, hybrid identity, MFA, Conditional Access, and privileged access management.
- Administering Microsoft 365 services, including Exchange Online, Teams, Share Point, One Drive, licensing, and service health.
- Improving endpoint management through Microsoft Intune, Autopilot, compliance policies, app deployment, and Windows update management.
- Applying Microsoft Defender and Purview capabilities to support security, compliance, data protection, and threat protection.
What else would help you stand out?
We value people who keep learning and bring a broad understanding of the technologies that support great customer outcomes, including:
- Current Microsoft certifications such as AZ-104, AZ-140, MS-102, MD-102, MS-700, SC-300, or equivalent hands-on experience.
- Active Directory/Azure AD identity management (ADConnect/ADFS)
- Group Policy, Remote Desktop Services and Certificate Services
- A good understanding of supporting technologies such as DNS, DHCP, NPS, DFS, and print services.
- SQL
- Citrix Daa S and Netscaler
- Nerdio
- ITIL Foundation or equivalent service management awareness
- About LIMA
At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth.
But we know that our success is powered by our people.
We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here.
We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.
3rd Line Modern Workplace Engineer employer: LIMA
LIMA in Salford is an excellent employer, offering a dynamic work environment where leadership and innovation thrive. With a strong focus on professional development and a comprehensive benefits package, employees are empowered to grow their skills while contributing to a high-performance culture that prioritises exceptional customer support.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Modern Workplace Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LIMA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LIMA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LIMA!
✨Direct Apply to LIMA
Let's not forget to apply directly through the LIMA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Modern Workplace Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LIMA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LIMA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LIMA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
