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- Tasks: Lead and manage IT projects, ensuring delivery excellence and exceptional customer experience.
- Company: Join LIMA, a Great Place to Work™ with a focus on technology strategy and managed services.
- Benefits: Competitive salary, professional development, wellbeing support, and a strong benefits package.
- Other info: Be part of a supportive team that values clarity, professionalism, and customer-centricity.
- Why this job: Make a real impact in a dynamic environment while enhancing your project management skills.
- Qualifications: Experience in IT project delivery, especially in cloud, networking, or security.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking a delivery-focused Project Manager to lead the successful execution of customer and internal projects across LIMA's Managed and Professional services portfolio. Your primary focus will be ensuring that every project is delivered with precision, control, and an exceptional customer experience. You will orchestrate people, process, and technology to ensure outcomes are predictable, repeatable, and commercially sound.
You will work closely with Presales, Technical Delivery, Service, and Finance to ensure projects are initiated correctly, managed transparently, and closed with full commercial and contractual integrity. The successful candidate will be organised, assertive, and calm under pressure, able to influence without authority and drive momentum in complex, multi-stakeholder environments.
Day to day, you will be responsible for:
- Project Delivery Excellence: Manage projects throughout their lifecycle—from initiation through planning, execution, monitoring, and close—ensuring all deliverables, risks, and issues are controlled. Ensure what is delivered is aligned with what was sold. Prevent scope drift by maintaining clear documentation, customer sign-off, and change control. Chair regular project stand-ups, customer update calls, RAID reviews, and governance checkpoints to ensure full visibility and predictability. Coordinate LIMA technical resources, partners, and third parties. Ensure people have the right information at the right time.
- Customer Experience & Communication: Act as the primary point of contact throughout delivery, ensuring confidence, clarity, and professionalism at all times. Ensure customers understand timelines, dependencies, and responsibilities to avoid surprises. Use diplomacy and influence to de-escalate challenges and maintain a trusted relationship even under pressure.
- Commercial & Financial Control: Track project profitability, time utilisation, and planned vs. actual margins. Ensure milestones, timesheets, and deliverables are accurately captured so professional services revenue is recognised correctly. Identify and document variations early, ensuring commercial approval and customer acceptance before work proceeds.
- Project Standards & Operational Maturity: Deliver projects using LIMA's standard project frameworks, ensuring consistency, documentation quality, and audit readiness. Identify recurring inefficiencies or blockers and propose structured improvements to the Service Operations Manager. Ensure seamless transition to Service Delivery, including asset documentation, configuration capture, lessons learned, and customer briefing.
Our ideal candidate will:
- Have delivered infrastructure, cloud, networking, or security projects in a 50+ person MSP or similar IT services organisation.
- Be comfortable managing multiple concurrent projects with competing priorities and resource constraints.
- Understand infrastructure, cloud, Microsoft 365, networking, cyber security, and modern workplace concepts - enough to challenge assumptions and ensure accurate planning.
- Understand the relationship between time, cost, quality, and profitability; articulate the financial impact of delivery decisions.
You will be a highly structured professional who brings order, clarity, and method to complex environments, remaining calm and assertive under pressure while making confident decisions. Commercially minded, they understand that delivery excellence and financial discipline go hand in hand. As a driver, they keep projects moving, maintain momentum, and ensure nothing is left ambiguous or unfinished. Always customer-centric, they create experiences that reinforce trust, professionalism, and LIMA's reputation for quality.
Key skills we are looking for:
- Tools & Systems: PSA platforms (ConnectWise / Autotask / HaloPSA), project tools (Planner, Jira, Smartsheet), and Microsoft 365.
- Planning & Control: RAID management, project scheduling, gating, and dependency mapping.
- Communication: Clear, concise communicator - tailors messaging to technical staff, customers, and senior stakeholders.
- Leadership: Influences cross-functional teams and drives projects forward without direct line authority.
Qualifications: Prince2 (essential), Lean 6Sigma (desirable)
At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We're proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.
Senior IT Delivery PM – MSP & Cloud in Salford employer: LIMA Networks LTD
Contact Detail:
LIMA Networks LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Delivery PM – MSP & Cloud in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs or cloud services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common project management scenarios. Think about how you’d handle scope creep or manage multiple projects at once. We want you to showcase your calm and assertive nature under pressure!
✨Tip Number 3
Don’t forget to research the company culture! Understanding LIMA’s values and how they align with your own will help you stand out during interviews. Show them you’re not just a fit for the role, but for the team too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at LIMA.
We think you need these skills to ace Senior IT Delivery PM – MSP & Cloud in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT projects, especially in cloud and infrastructure, and showcase how you've delivered exceptional customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed multiple projects successfully and maintained strong relationships with stakeholders.
Showcase Your Skills: Don’t forget to mention your familiarity with tools like ConnectWise or Jira. We want to see how you’ve used these systems to drive project success and maintain control over deliverables.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at LIMA Networks LTD
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific examples of how you ensured project delivery excellence, managed risks, and maintained customer satisfaction. This will show your potential employer that you have the experience and skills they are looking for.
✨Master the Art of Communication
As a Senior IT Delivery PM, clear communication is key. Practice articulating complex ideas simply and concisely. Prepare to demonstrate how you've tailored your communication style to different stakeholders in previous roles, ensuring everyone was on the same page throughout the project lifecycle.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've tracked project profitability and managed financial controls in your past projects. Highlight any instances where you identified variations early and secured necessary approvals. This will illustrate your understanding of the financial impact of delivery decisions, which is crucial for this role.
✨Demonstrate Leadership Without Authority
Since influencing cross-functional teams is a big part of this job, think of examples where you've successfully driven projects forward without direct authority. Share how you motivated team members, resolved conflicts, and maintained momentum, even under pressure. This will show that you can lead effectively in a complex environment.