At a Glance
- Tasks: Build strong relationships with customers and support their success throughout the lifecycle.
- Company: Join a dynamic team focused on customer experience and service excellence.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Fixed term role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by helping customers achieve their goals and succeed.
- Qualifications: Strong communication skills and a passion for technology and customer service.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a motivated and customer-focused Customer Success Manager to join our Customer Experience team. Working alongside a team of experienced CSMs, this role is ideal for an ambitious junior professional with a strong background in customer experience who is eager to develop their skills and progress their career in Customer Success. This role is offered on a fixed term basis from July 2026 to October 2027 to cover maternity leave. You will be a motivated self-starter, eager to learn with the ability to work in a fast-paced environment. A passion for providing outstanding customer service, with a genuine desire to help customers succeed is essential.
Reporting to the Customer Experience Manager, in this early-stage role you will focus on building foundational customer relationships and creating strategic partnerships with customers, while developing skills and confidence within the Customer Success function.
Day to day responsibilities:
- Build strong, strategic relationships with customers and develop a deep understanding of their business needs and infrastructure.
- Support customers throughout the lifecycle, ensuring excellent service delivery and ongoing engagement.
- Identify opportunities for account growth and collaborate with account managers and technical specialists to deliver value.
- Act as a customer advocate within LIMA, coordinating communication and resolution during service issues and major incidents.
- Deliver and communicate customer ROI through regular service reviews, reporting, and performance insights.
- Produce and present service review reports, including SLA/KPI metrics, capacity management, and improvement plans.
- Support onboarding and service transition activities for new customers.
- Work closely with internal teams to drive continuous service improvement and consistent process adoption.
- Provide day-to-day support to the wider Customer Success team and contribute to overall service excellence.
Ideal Candidate Profile:
Experience and Skills:
- Ability to interpret customer outcomes by communicating with customers, analysing metrics, and representing the voice of the customer to provide input into every core service.
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
- Focused and pro-active approach to meeting customer expectations and ability to communicate and foster positive business relationships.
- Passion for technology, able to quickly understand both LIMA's product set and a customer's technology architecture and business.
- Ability to elevate appropriately and confidently when required.
- Experience working with cross-functional teams.
Personal Attributes:
- Excellent communication abilities, highly organized, collaborative and detail oriented.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Results-driven mentality, with a bias for speed and action.
- Developing analytical capabilities, with the ability to interpret data and present clear, meaningful insights.
- Ability to work within a high-pressure environment and prioritise busy workload.
Customer Success Manager in Salford employer: LIMA Networks LTD
At LIMA, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Customer Success Manager, you will be part of a supportive team that values your contributions and encourages continuous learning, all while working in a vibrant environment that champions customer satisfaction and innovation. With opportunities for career advancement and a commitment to excellence, LIMA is an exceptional employer for those looking to make a meaningful impact in the customer experience field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to current Customer Success Managers on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role like this. Building connections can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for the interview by researching the company and its products inside out. Understand how they help customers succeed and think of ways you can contribute to that mission. This shows your passion and commitment to customer success, which is key for this role.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch and ensure you can articulate your thoughts confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our customer success journey.
We think you need these skills to ace Customer Success Manager in Salford
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers succeed and that you have a proactive approach to meeting their needs.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer success or related fields. We’re looking for candidates who can build strong relationships, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, we want to understand your journey quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at LIMA Networks LTD
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like NPS and CSAT, and be ready to discuss how you can use these to enhance customer relationships. This shows your passion for the role and that you're already thinking about how to add value.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built strong relationships. This will demonstrate your ability to foster positive business relationships.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills by explaining how you interpreted data to drive decisions. This will show that you can handle high-pressure situations and prioritise effectively.
✨Express Your Passion for Technology
Since the role involves understanding both the product and the customer's technology, share your enthusiasm for tech. Talk about any relevant experience you have with technology or how you've quickly learned new systems in the past. This will help convey your eagerness to learn and adapt.
