Job Description Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers’ internal IT teams. This hybrid role follows a 07:00 – 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Assist with hardware deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates. Escalate critical issues to the Service Desk Coordinator and Team Lead, ensuring proactive communication and resolution. Office 365 Administration Microsoft Intune Microsoft Teams Group Policy Basic Network and Hardware issue diagnostics Basic Service Desk procedures, such as New Starter Processes It would be even better if you had experience working with the ITIL framework or knowledge of its principles. At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.
1st Line Helpdesk Support Engineer in Salford employer: LIMA Networks LTD
At LIMA, we pride ourselves on being an exceptional employer that values the contributions of our HR team in fostering a positive and inclusive workplace culture. With a strong focus on professional development, competitive salaries, and comprehensive wellbeing support, we empower our employees to thrive both personally and professionally. Located in a dynamic environment, this role offers the opportunity to lead impactful HR initiatives while collaborating with passionate colleagues dedicated to driving organisational success.
