This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are seeking a strategic Head of Operations to oversee the end-to-end lifecycle of our business functions, where your primary focus will be operationalising the customer journeyand delivery experience. You will own the 'Quote-to-Cash' process, ensuring that the friction between Sales, Technical Delivery, and Finance is removed. You will also be the custodian of our Data Strategy, transforming our systems from simple ticketing tools into rich sources of business intelligence that drive decision-making. We are at an exciting but very challenging stage in our growth, and we are looking for an individual who has proven experience scaling and improving business operations in a growing, ambitious MSP. You will work closely with our CTO to translate our product, front of house and service delivery visions into reality while challenging what is possible. The successful candidate will be analytical and process driven with the ability to drive change into departments. You will be able to demonstrate the ability to gain buy in from stakeholders, peers and employees for your ideas and changes through the use of diplomacy and persuasion, all the time building trust and enthusiasm. Day to day responsibilities Lifecycle Architecture: Map, manage, and optimise the entire operational journey from the moment we engage a new prospect to when the funds are received. Sales-to-Service Handover: Eliminate the 'throw it over the fence' culture. Ensure that what is sold is technically viable, properly scoped, and seamlessly transitioned into the Service or Projects team. Billing Automation
