Project Coordinator

Lima Kitchens is an independent, award-winning kitchen and interior design studio based in Milton Keynes, established in 2006 and celebrating its 20th year in business. At Lima we design and deliver bespoke kitchens and full ground‑floor renovations for discerning homeowners across Milton Keynes, Buckinghamshire, Bedfordshire, and Northamptonshire. Our Managing Director is a BIID‑registered interior designer — the only government‑recognised standard for interior designers in the UK — and a KBSA Awards judge. We are proud of our reputation for complex, technically demanding projects and our commitment to delivering consistently 5‑star client experiences. As a small, close‑knit team of nine, every member plays a meaningful role in how we deliver and how we are perceived. This is a business that takes quality seriously — and we look for people who do the same.

Role Overview

The Project Coordinator is a senior operational role at the heart of Lima Kitchens' project delivery. You will act as the primary point of contact for clients throughout their project, coordinating sub‑contractors, managing logistics, and ensuring every installation runs smoothly from pre‑start through to final sign‑off. You will also play a key role in the ongoing development of our internal systems and processes, supporting a business in active growth.

Reports To Operations Director

Hours 42.5 hours per week

Location Milton Keynes Showroom / Sites across MK, Bucks, Beds & Northants

Licence Required Full manual driving licence (essential)

Key Responsibilities

• Client Communication & Customer Service (38% of role)
  • Serve as the lead communicator and primary face of Lima Kitchens throughout each project, providing regular, proactive updates to clients on progress, timelines, and any necessary reorganisation.
  • Conduct pre‑start calls with clients ahead of each installation to confirm readiness, access arrangements, and expectations.
  • Manage project handovers clearly and thoroughly, ensuring clients are briefed and team members have full clarity on scope and status.
  • Actively manage and resolve customer service issues in a timely manner, reporting progress, complications, and completions to the Operations Director.
  • Oversee and coordinate all remedial works, ensuring snags are logged, assigned, and closed out efficiently.
  • Obtain client sign‑off at project completion, confirming satisfaction and recording any outstanding actions.
  • Contribute to consistently achieving 5‑star recommendations through attentive, clear, and professional client care throughout.
• Sub‑Contractor Coordination (20% of role)
  • Book and confirm all sub‑contractor appointments for each project, jointly with the Operations Assistant and Operations Director.
  • Instruct and attend worktop template appointments and worktop installations, ensuring accuracy and preparation.
  • Communicate changes to timelines or supplies to sub‑contractors promptly to avoid delays.
  • Confirm all stock is correctly positioned and confirmed ahead of each job stage to prevent disruption and financial loss.
  • Address and resolve ad‑hoc queries and concerns raised by sub‑contractors during live projects.
• Warehouse & Logistics Management (15% of role)
  • Jointly manage the Warehouse Operative with the Operations Director to ensure orderly receipt, storage, and assignment of goods.
  • Deliver training on stock management procedures, accepting deliveries, and producing accurate delivery notes.
  • Oversee diary management and logistics coordination, ensuring materials and labour are aligned ahead of each project stage.
  • Organise and oversee labouring tasks, confirming understanding and checking execution.
  • Conduct site visit checks as required to verify progress and resolve on‑site concerns.
• Systems, Processes & Compliance (12% of role)
  • Continually develop, document, and improve internal operational systems and processes, working collaboratively with the Operations Director.
  • Identify inefficiencies and propose structured solutions to streamline project coordination and communication.
  • Ensure regulatory and compliance requirements relevant to project delivery are understood and met, including relevant health and safety standards on site.
  • Maintain accurate administrative records including order confirmations, delivery notes, and project documentation.
  • Oversee and train relevant staff in administrative procedures for incoming and outgoing deliveries.
• Operations Director Support (8% of role)
  • Report directly to and actively support the Operations Director in the day‑to‑day running of the business.
  • Organise and lead pre‑project meetings, ensuring clear handovers and aligned understanding across the team.
  • Assist with project organisation, order confirmations, and escalation of issues requiring senior input.
  • Develop cohesive communication systems to improve visibility of project progress across the team.
• Showroom & General Operations (4% of role)
  • Maintain the showroom as a consistently welcoming, professional, and safe environment through regular housekeeping, dressing, and entrance management.
  • Instruct and encourage all team members to uphold minimum standards in the showroom at all times.
  • Report showroom concerns, safety issues, or diary conflicts to the Sales & Marketing Director as they arise.
  • Liaise with the Sales & Marketing Director to support invoice inputting and maintain timely reconciliation.
• Key Holder & General Duties (3% of role)
  • As a key holder and senior team member, lead by example and demonstrate the level of ownership expected of the whole team.
  • Take responsibility for showroom opening and closing procedures as required.
  • Undertake ad‑hoc duties including meeting and greeting visitors, accepting and making deliveries, and special assignments.
  • As a small business, flexibility is essential — additional duties may be required to support the wider team.

Working Relationships

• Operations Director: Direct line manager; daily reporting, project oversight, and systems development.
• Clients: Primary point of contact from pre‑start call through to final sign‑off.
• Sub‑Contractors: Scheduling, instruction, and issue resolution throughout live projects.
• Warehouse Operative: Joint management, training, and daily task oversight.
• Operations Assistant: Collaborative coordination on logistics, sub‑contractors, and order management; reporting, showroom management liaison, and administrative support.

Person Specification

• Full manual driving licence.
• Strong communication and interpersonal skills, including confidence dealing with clients face‑to‑face and by telephone.
• Excellent organisational and time‑management abilities, with the capacity to manage multiple concurrent projects and priorities.
• Demonstrable problem‑solving mindset with a proactive, solutions‑focused approach.
• Experience conducting handovers, briefings, or pre‑start coordination in a project or trade environment.
• Competence with administrative tasks and general IT systems.
• Ability to work independently and take ownership of responsibilities without close supervision.
• Experience in the kitchen, interior design, construction, or home improvement sector.
• Familiarity with logistics, stock management, or trade supply chains.
• Experience coordinating sub‑contractors or tradespeople.
• Understanding of relevant health and safety obligations in a domestic project environment.
• Experience contributing to process improvement or operational systems development.

All areas of responsibility are managed independently; where tasks are delegated, follow‑up and accountability remain with this role. Ongoing training will be required; any areas of uncertainty should be raised proactively for resolution. Special projects will be assigned throughout the year in line with business needs. As part of a small business, flexibility is essential — additional duties may be required from time to time. A high standard of professional conduct is always expected, both in the showroom and on client sites.

Salary £35,000 – £40,000 plus bonuses after successfully completion of probationary. 28 days holiday including bank holidays and mandatory Christmas closure, rising after 3 & 5 years of service.

This job specification reflects the current requirements of the role. Lima Kitchens reserves the right to amend duties in line with business needs.