At a Glance
- Tasks: Lead a team of engineers to deliver top-notch workplace solutions and support.
- Company: Join LIMA, a forward-thinking IT services company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, healthcare plans, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving innovation and team development in a hybrid role.
- Qualifications: Proven leadership skills and experience in Modern Workplace solutions.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for a passionate and experienced Modern Workplace Team Leader to guide our team of 2nd and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.
This role follows a 07:00 – 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays.
You’ll be responsible for:
- Lead, mentor, and develop a team of Modern Workplace Engineers, fostering a high-performance and customer-focused culture.
- Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
- Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement.
- Manage incidents from customers and LIMA’s cloud environment on a priority basis and provide the highest standards of professionalism and skill, to resolve customer issues efficiently and accurately.
- Provide a knowledgeable point of technical escalation with the Modern Workplace practice.
- Assist our Customer Success Managers, who are aligned with our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties.
- Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs.
- Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks.
About you:
- Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams.
- Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload.
- Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels.
- Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders.
- Knowledge of ITIL best practices and experience with service desk management tools preferred.
- Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft stack.
- Strong experience in identifying and delivering continuous service improvements.
- A good communicator at a technical and non-technical level.
- It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified.
Joining our team comes with a range of benefits designed to enhance your work experience and well-being:
- Time to relax with 25 days' holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days' leave each year.
- An additional paid day to celebrate your birthday with family and friends.
- Life assurance coverage at 4 times your annual salary.
- From day one, you’ll have access to Medicash, our healthcare cash-back plan, and after two continuous years of service, have the option to join our private medical scheme.
- Access to ongoing training and development opportunities to help you grow in your career.
- Enhanced maternity, paternity and adoption pay after two continuous years service.
- Confidential counselling and support services to help you navigate life's challenges.
- Salary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bike.
- Engage with your colleagues through team-building activities and events.
- Get prime view seats for the price of a standard ticket at the AO Arena, with guaranteed seats and access to a private bar.
Modern Workplace Team Leader in Salford employer: LIMA
LIMA is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals passionate about modern workplace solutions. Located in Salford, UK, employees benefit from a supportive environment that prioritises continuous learning and growth, alongside competitive remuneration and flexible working arrangements. With a focus on cutting-edge technology and client success, LIMA offers unique opportunities to work on impactful projects that shape the future of digital workplaces.
StudySmarter Expert Advice🤫
We think this is how you could land Modern Workplace Team Leader in Salford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LIMA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LIMA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LIMA!
✨Direct Apply to LIMA
Let's not forget to apply directly through the LIMA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Modern Workplace Team Leader in Salford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LIMA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LIMA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LIMA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
