Supply Planner (FTC) in London

Love to work at Lily’s Kitchen? What we’re after:

Supply Planner (12 Month Fixed Term Contract)

Reporting Line: Head of Supply Planning & Procurement

Location: This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.

Your Lily’s Kitchen Promise – Pets, People & Planet:

Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets.

Your place at the Lily’s Kitchen Table:

As a Supply Planner at Lily’s Kitchen you will be responsible for supporting sufficient supply levels, enabling the business to maximise sales orders and opportunities. Working collaboratively with our third party suppliers and many internal colleagues on accurate forecasts, supply planning and stock levels as part of an efficient inbound supply chain solution.

How will I make a difference? You will:

• Supply Planning & Inventory
  • Translate demand forecasts into actionable supply plans
  • Raise purchase orders for finished goods and ensure timely deliveries
  • Manage finished goods and packaging stock levels to avoid stockouts, overstock, and waste.
• Supplier Management
  • Work closely with manufacturing partners to manage supply of goods.
  • Coordinate inbound logistics and documentation with supply partners and freight providers
  • Resolve day-to-day supply issues quickly and effectively to keep service levels high
• Cross-functional Collaboration
  • Work closely with Demand Planning, Commercial, and Customer teams to stay aligned on forecast changes, promotions, and business priorities.
  • Represent the Supply Planning function in cross-functional project meetings.
  • Ensure smooth launches and delists by managing supply timing and transitions
• Reporting & Continuous Improvement
  • Track and report key metrics (e.g., OTIF, stock cover, forecast vs supply alignment).
  • Analyse supply risks, bad goods risks, and propose mitigations early.
  • Identify and implement improvements to systems, processes, and ways of working

Living Our Values

Help us tread lighter by planning with sustainability in mind: minimising waste and collaborating with suppliers. Champion our commitment to pets and the planet in everyday decision-making.

How will I contribute to the team?

• Proven FMCG Supply Planning experience with a solid grasp of supply planning processes and how to keep products flowing efficiently and accurately.
• Strong problem-solving skills, confidence to take initiative and make smart, data-informed decisions under pressure.
• A hands-on, practical approach – you're equally comfortable navigating ERP systems and building Excel-based tools when needed.
• A natural process builder – you’re methodical, detail-oriented, and skilled at creating reliable, scalable process and ways of working.
• Exceptional organisational skills, with the ability to manage changing priorities and fine details in a fast-paced environment.
• Collaborative energy – you enjoy working cross-functionally, not afraid to speak up in meetings, and building strong relationships with suppliers, logistics partners, and internal teams.
• A values-led approach – you care about doing the right thing and are excited to contribute to our mission as a B Corp and pet-loving business.
• And of course… a love for pets, their wellbeing, and our mission to make their lives better.

Our Perks

At Lily’s Kitchen we believe that everyone should enjoy their reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:

• Dogs at work; what better way to put a smile on your face!
• Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
• Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
• Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
• Supporting our community: with a volunteering allowance we can give back to causes we are passionate about.
• Plus supporting and having fun together as a team.

Lily’s Kitchen Story

At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets.

Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes.

We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.

Our Vision. We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees.

Our Values. We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible.

Our People. We seek out and develop talented people who love to succeed and make a positive difference in everything they do.