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- Tasks: Ensure top-notch quality in pet food and collaborate with suppliers and teams.
- Company: Join a pioneering pet food brand committed to sustainability and inclusiveness.
- Benefits: Flexible working, health perks, and a supportive team culture.
- Why this job: Make a real impact in the pet food industry while working with passionate people.
- Qualifications: 3-5 years of quality experience and a love for pets.
- Other info: Opportunity for growth in a fast-paced, purpose-driven environment.
The predicted salary is between 40000 - 50000 £ per year.
What we’re after:
- Quality Manager Reporting Line: Head of Quality
- Location: This is a hybrid role, with a mix between working 1 day a week (or more if you prefer) in our beautiful central London office (Goodge Street), working from home, with regular travel to our warehouses & factories in UK & EU (likely 2-3 times per quarter).
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce.
Our purpose is to feed more pets proper, natural food and we are committed to ensuring our quality keeps up with the commercial growth expected.
How will I make a difference? You will:
- Carry out regular traceability exercises with the support of the warehouse QCs
- Pull data from our customer contacts database to action quality investigations
- Support the customer care team with complaints
- Providing Weekly & Monthly reports to our partners, agreeing actions and follow up
- Creating monthly reports detailing KPIs for Leadership Team
- Have a responsible support role for any crisis situations
- Problem solves any areas identified from monthly reports and complaints logs
- Audit supplier sites and regularly visit supplier sites
- Follow up on audit non compliances and support in improvements with suppliers
- Lead regular meetings with supplier quality teams
- Attend Customer Care meetings to analyse customer feedback and troubleshoot
- Provide training on Quality to Customer Care and other team members
- Support Technical QM with preparing third party sampling
- Support Product Developers with the development of new recipe QAS
- Regularly visit and support our QC warehouse functions in UK and EU
- People team responsibilities for warehouse QC in UK & EU
- Deputise for the department lead in their absence
Essential:
- A great eye for detail
- Strong sensory skills for quality checks
- Ability to complete reports and understand standards set with a consistent response
- The enthusiasm to learn all about our range and what makes it premium
- Great organisation skills
- Manual handling of heavy goods
- Be prepared to regularly travel to various site locations in UK & EU, often lone travel
- Confidence to challenge standards and process
- Forward Thinker
- Trouble Shooter
- Good knowledge on HACCP and Auditing Practices
- Internal or Lead Auditor qualified
Not essential but good to haves (Training can be provided to the right candidate):
- Experience with working in the food industry, even better if experienced in pet food!
- Warehouse environment-based experience
- A keen interest in pet food products
- A basic knowledge of pet food labelling requirements
How will I contribute to the team?
You believe that quality is King! You want to make a difference and keep Lily’s Kitchen as a leader in the pet food category. At the same time, you want to work in a friendly, collaborative, and empathetic team who are delivering impactful initiatives and product innovation for their customers.
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can.
Lily’s Kitchen Story:
At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world.
Quality Manager in London employer: Lily's Kitchen
Contact Detail:
Lily's Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Quality Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Lily’s Kitchen and its values. Understand their commitment to quality and sustainability, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to quality management and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Quality Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for quality and pets, and don't be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Quality Manager role. Highlight your relevant experience and skills that align with our mission at Lily’s Kitchen. Show us how you can contribute to maintaining our high-quality standards!
Show Your Enthusiasm: We love candidates who are excited about what they do! In your application, express your enthusiasm for the pet food industry and our commitment to sustainability. Let us know why you want to be part of the Lily’s Kitchen team!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Lily's Kitchen
✨Know Your Quality Standards
Before the interview, brush up on the key quality standards relevant to the pet food industry. Familiarise yourself with HACCP principles and any specific regulations that Lily’s Kitchen adheres to. This will show your commitment to maintaining high-quality standards and your understanding of the role.
✨Show Your Passion for Pets
Lily’s Kitchen is all about pets, so make sure to express your genuine love for animals during the interview. Share any personal experiences or stories that highlight your passion for pets and how it aligns with the company’s mission to provide proper food for them.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific quality-related scenarios. Think of examples from your past experience where you successfully resolved quality issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Team Collaboration
Since the role involves working across various teams, be ready to discuss how you’ve collaborated with others in previous roles. Highlight your interpersonal skills and give examples of how you’ve influenced cross-functional teams to achieve quality goals, showing that you can work well in a team-oriented environment.