Gestionnaire qualité, conformité et gestion F/H in London

Reporting Line: - Head of Quality

Location: - This is a hybrid role, with a mix between working 1 day a week (or more if you prefer) in our beautiful central London office (Goodge Street), working from home, with regular travel to our warehouses & factories in UK & EU (likely 2-3 times per quarter).

Your Lily’s Kitchen Promise – Pets, People & Planet: - Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets.

Your place at the Lily’s Kitchen Table: - As a certified B Corporation, we are looking for an individual to join the Lily’s Kitchen team, to drive our mission to be the best pet food on the planet. Helping to ensure our quality remains tip top, working with our suppliers we partner with, and ensuring we are putting measures in place in our treatment of the environment. This is a big role and involves working across many areas of the Lily’s Kitchen business - customer care, NPD, Supply Chain, and our manufacturers.

The exact role definition will be dependent on the desire, capability, and experience of the right person, however the key focus for this role is to create added value and impact through continuing to improve our quality status. This person will be responsible for overseeing our warehouse QC team, supporting customer care, and having full responsibility for some key manufacturers.

We are looking for an individual who puts quality standards at the forefront of all decisions, activities, and actions they make. Someone who understands the importance of maintaining the finest quality standards to deliver only the best to our customers on a consistent basis. A person who takes pride in ensuring that quality is never compromised and works with the Lily’s Kitchen team to deliver that goal.

Our purpose is to feed more pets proper, natural food and we are committed to ensuring our quality keeps up with the commercial growth expected.

• Carry out regular traceability exercises with the support of the warehouse QCs
• Pull data from our customer contacts database to action quality investigations
• Support the customer care team with complaints
• Have a responsible support role for any crisis situations
• Problem solves any areas identified from monthly reports and complaints logs
• Follow up on audit non compliances and support in improvements with suppliers
• Lead regular meetings with supplier quality teams
• Attend Customer Care meetings to analyse customer feedback and troubleshoot
• Provide training on Quality to Customer Care and other team members
• Support Technical QM with preparing third party sampling
• Support Product Developers with the development of new recipe QAS
• Regularly visit and support our QC warehouse functions in UK and EU
• People team responsibilities for warehouse QC in UK & EU
• Strong sensory skills for quality checks
• Manual handling of heavy goods
• Be prepared to regularly travel to various site locations in UK & EU, often lone travel

Not essential but good to haves (Training can be provided to the right candidate):

• Experience with working in the food industry, even better if experienced in pet food!
• A keen interest in pet food products
• A basic knowledge of pet food labelling requirements

You believe that quality is King! You want to make a difference and keep Lily’s Kitchen as a leader in the pet food category. 3-5 years of quality experience and a track record of supporting businesses on their quality agenda.

The ideal candidate is action-oriented, has a keen eye for detail while remaining highly efficient, can seamlessly juggle multiple projects in parallel and works well under pressure.

You love working independently as well as also working with teammates to improve our quality.

You are excited by the opportunity of working for a fast-growing, ever-evolving, purpose-driven FMCG business.

Track record of partnering and delivering initiatives in conjunction with cross functional teams (product, warehouse, factories, customer care).

You are comfortable working with various pet food products using sensory skills with strong attention to detail and commercial acumen to provide brand confidence.

Bring new ideas and improvements to support our internal and external partners.

And it goes without saying, you should have a real passion for pets!

At Lily’s Kitchen we believe that everyone should enjoy their time at work. Dogs at work; Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays.

Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.

Our team’s health and wellbeing is very important to us, and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).

Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.

Lily’s Kitchen Story: At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets. Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes. We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.