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- Tasks: Ensure top-notch quality in pet food and collaborate with suppliers and teams.
- Company: Join a pioneering pet food brand committed to sustainability and inclusivity.
- Benefits: Flexible working, health perks, and a supportive team culture.
- Why this job: Make a real impact in the pet food industry while working with passionate people.
- Qualifications: 3-5 years of quality experience and a love for pets.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 40000 - 50000 £ per year.
Reporting Line: Head of Quality
Location: This is a hybrid role, with a mix between working 1 day a week (or more if you prefer) in our beautiful central London office (Goodge Street), working from home, with regular travel to our warehouses & factories in UK & EU (likely 2-3 times per quarter).
Equality and Inclusiveness at Lily’s Kitchen: At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce.
Your Lily’s Kitchen Promise – Pets, People & Planet: Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company.
Your place at the Lily’s Kitchen Table: As a certified B Corporation, we are looking for an individual to join the Lily’s Kitchen team, to drive our mission to be the best pet food on the planet. Helping to ensure our quality remains tip top, working with our suppliers we partner with, and ensuring we are putting measures in place in our treatment of the environment.
How will I make a difference? You will:
- Carry out regular traceability exercises with the support of the warehouse QCs
- Pull data from our customer contacts database to action quality investigations
- Support the customer care team with complaints
- Providing Weekly & Monthly reports to our partners, agreeing actions and follow up
- Creating monthly reports detailing KPIs for Leadership Team
- Have a responsible support role for any crisis situations
- Problem solves any areas identified from monthly reports and complaints logs
- Audit supplier sites and regularly visit supplier sites
- Follow up on audit non compliances and support in improvements with suppliers
- Lead regular meetings with supplier quality teams
- Attend Customer Care meetings to analyse customer feedback and troubleshoot
- Provide training on Quality to Customer Care and other team members
- Support Technical QM with preparing third party sampling
- Support Product Developers with the development of new recipe QAS
- Regularly visit and support our QC warehouse functions in UK and EU
- People team responsibilities for warehouse QC in UK & EU
- Deputise for the department lead in their absence
Essential:
- A great eye for detail
- Strong sensory skills for quality checks
- Ability to complete reports and understand standards set with a consistent response
- The enthusiasm to learn all about our range and what makes it premium
- Great organisation skills
- Manual handling of heavy goods
- Be prepared to regularly travel to various site locations in UK & EU, often lone travel
- Confidence to challenge standards and process
- Forward Thinker
- Trouble Shooter
- Good knowledge on HACCP and Auditing Practices
- Internal or Lead Auditor qualified
Not essential but good to haves (Training can be provided to the right candidate):
- Experience with working in the food industry, even better if experienced in pet food!
- Warehouse environment-based experience
- A keen interest in pet food products
- A basic knowledge of pet food labelling requirements
How will I contribute to the team? You believe that quality is King! You want to make a difference and keep Lily’s Kitchen as a leader in the pet food category. At the same time, you want to work in a friendly, collaborative, and empathetic team who are delivering impactful initiatives and product innovation for their customers.
Our Perks: At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs.
- Staying healthy and well: Our team’s health and wellbeing is very important to us, and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
Lily’s Kitchen Story: At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world.
Quality Manager in City of London employer: Lily's Kitchen
Contact Detail:
Lily's Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Lily’s Kitchen, they care about quality and sustainability, so be ready to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your quality management experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team at Lily’s Kitchen.
We think you need these skills to ace Quality Manager in City of London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for quality and pets, and don't be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Quality Manager role. Highlight your relevant experience and skills that align with our mission at Lily’s Kitchen. Show us how you can contribute to maintaining our high-quality standards!
Show Your Enthusiasm: We love candidates who are excited about what they do! In your application, express your enthusiasm for the pet food industry and our commitment to sustainability. Let us know why you want to be part of the Lily’s Kitchen family.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lily's Kitchen
✨Know Your Quality Standards
Before the interview, brush up on the key quality standards relevant to the pet food industry. Familiarise yourself with HACCP principles and any specific regulations that Lily’s Kitchen adheres to. This will show your commitment to maintaining high-quality standards and your understanding of the role.
✨Show Your Passion for Pets
Lily’s Kitchen is all about pets, so make sure to express your genuine love for animals during the interview. Share any personal experiences or stories that highlight your passion for pets and how it aligns with the company’s mission to provide proper food for them.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific quality-related scenarios. Think about past experiences where you successfully resolved quality issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Team Spirit
Since the role involves collaboration across various teams, be ready to discuss how you’ve worked with others in the past. Highlight your interpersonal skills and give examples of how you’ve influenced or supported cross-functional initiatives, especially in quality management.