Logistics Coordinator (Maternity Cover) in City of London

Love to work at Lily’s Kitchen?

The leader of your pack is: Warehouse & Transport Manager

Lily’s Headquarters: Goodge Street, Fitzrovia

Equality and Inclusiveness at Lily’s Kitchen: At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets). We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use.

Location: This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home. There will also be occasional travel to suppliers and customers, both in the UK and internationally.

Your Lily’s Kitchen Promise – Pets, People & Planet: Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets. Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective.

Your place at the Lily’s Kitchen Table: You will be a part of our Supply Chain team, through analytical detailing you will support overseeing operational projects and own administrative tasks for the Warehouse & Transport Manager, completing important day-to-day functions in our system. You will be the first point of contact for stock related queries, overseeing the stock accuracy across 3PL’s and our systems. In addition, you will be expected to develop logistics processes and reporting, with help and guidance, to improve efficiency and accuracy.

How will I make a difference? You will:

• Own the stock reconciliation process – using data to ensure our systemic alignment to our 3PL (that includes batch code formats, BBDs, stock pools etc.).
• Support our 3PLs with stock take processes.
• Utilise Netsuite (our ERP system) for business reporting, including stock traceability, data errors and write-on/write-off controls.
• Manage the Order to Cash purchases for Logistics, raising Purchase Orders, addressing and resolving invoicing issues.
• Report and analyse KPI’s across our B2B and B2C businesses to support in constructive decision making.
• Manage stock holding of packaging materials for our D2C business.
• Manage stock pools to ensure stock is in the right location to service all elements of our business.
• Supply analysis & reporting support ahead of key product launches to aid decision making.
• Plan the B2C labour during promotional periods to ensure the best balance of cost and service level.
• Act as a key interface between distribution and customer service, finding the best balance of excellent service at the best costs.
• Perform daily analytical reporting tasks for review to support the Warehouse & Transport Manager as required.
• Build strong cross-functional relationships within the business, particularly Supply Chain, Quality, Finance and Direct to Consumer stakeholders and with our 3PL Partners.
• Facilitate and run operational level review meetings with supplier operational teams to improve/ Capture processes and joint WOWs.
• Ensure there is always transparency on our ethical policies and procedures with stakeholders.

How will I be successful?

• Experience in a Warehouse/Logistics role will be advantageous.
• Attention to detail and solutions focused.
• Ability to assess situations independently and make sensible decisions.
• Demonstrate ownership and accountability for given responsibilities.
• Comfortable working independently.
• FMCG experience will be advantageous.
• Comfortable interacting with all levels of the business and supporting multiple stakeholders.
• Proficient in Microsoft Excel and comfortable with data analysis (VLOOKUP’s, Pivot tables, etc.).
• Comfortable working in a fast-paced environment and adept at adjusting to the demands of a fast-growing business.
• Continuous improvement focus.
• Passion for personal development, and a drive to improve business processes and systems.
• Passion for Lily’s Kitchen brand, product, and philosophy.
• It goes without saying that you need to have a PFP (passion for pets).

The Team

Our Perks: At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:

• Dogs at work; what better way to put a smile on your face!
• Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays.
• Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
• Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
• Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.

Lily’s Kitchen Story: At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets. Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes. We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.

Our Vision: We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees.

Our Values: We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible.

Our People: We seek out and develop talented people who love to succeed and make a positive difference in everything they do.