We are not offering Sponsorship
Job Purpose: Supporting the Office Manager in the smooth and effective running of all
aspects of the home’s administration
As first point of contact, to ensure that a positive first impression is created with all callers and visitors to the home
Principal Responsibilities
Reception & Communication
To promote the good reputation of the service and Abbey Healthcare. Ensuring that good
relationships are developed and maintained with service users, their relatives and friends, and all external professionals and outside agencies
To promote and maintain good working relationships with staff within the home and to work to support conflict resolution, supporting a work atmosphere with promotes a high-quality experience for service users
To be courteous and polite at all times, and to present a professional image, adopting a neat, tidy, and clean appearance at all times and wear appropriate uniform provided by the company as required
Present a professional and caring first contact for all those who visit or telephone the home. To answer external telephone calls professionally and relay messages efficiently
To promptly report complaints, concerns or safeguarding issues to the senior officer in charge, and to provide a contemporaneous record of any such event
To ensure that the reception and company notice boards have up to date and relevant information
To assist in the cleaning and maintenance of the reception area and other communal areas within the home, ensuring a safe environment is maintained
Care
To ensure the principles of privacy and dignity are promoted through effective working as part of the team
To assist the Office Manager in aspects of the residents’ administration system
Assist in the ordering of patient transport and facilitate staff transport where required
To encourage and facilitate service users to participate in leisure pursuits and maintain interests in ensuring their social and emotional needs are met
To report and record the well-being of service users
Administration
To support the Office Manager in all aspects of the recording and safeguarding of any other funds held or raised by the home
To support the Office Manager and General Manager with administrative and secretarial duties
Maintain a well-ordered filing system and stock forms and all required stationery to the care home
Check and manage the mail coming in and going out of the service, including prompt delivery to the appropriate departments
Benefits
Company pension
Free parking
On-site parking
Language
English (required)
Work authorisation
United Kingdom (required)
Location
Romford RM7 9LD (required)
Work Location: In person
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Weekend Receptionist employer: Lily
At Lily, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture that prioritises employee growth and innovation. As a Customer Success Executive, you'll enjoy direct access to our founders, the opportunity to shape the customer success function, and the flexibility of remote-first working, all while contributing to meaningful change in how organisations hire. Join us at the forefront of AI in recruitment, where your contributions will directly impact the lives of those who care for society's most vulnerable.
