- To support the Unit Manager/ Nurse in charge in the overall management of the unit/floor you are assigned to.
- To assist in the delivery of clinical care and personal care interventions, ensuring high standards of dignity, hygiene, and resident wellbeing.
- Assume responsibilities of the nurse-in-charge in their absence (if working on a nursing unit)
- To create an environment which respects the rights and wishes of the residents and encourages person centred care and independence
Knowledge, Skills, Abilities & Qualifications
- NVQ/SNVQ level 3 required (or working towards) with experience caring for the Service User group (residents)
- Knowledge and experience of working in the adult care sector
- Effective communication skills (written, verbal and interpersonal).
- Has an understanding of the safety of others following legal, regulatory and best practice guidelines
- Ability to undertake delegated clinical tasks in line with training, competence and policy.
- Ability to deliver high‑quality personal care, promoting dignity, respect and independence.
- Have confidence to use own initiative
Care Delivery & Personal Care
Support and deliver personal care interventions, including washing, dressing, bathing, continence support, oral hygiene, grooming, mobility assistance, and nutritional/hydration support, ensuring residents’ dignity is upheld at all times.
Provide compassionate support with end‑of‑life personal care needs as part of the palliative care pathway.
Promote independence wherever possible, enabling residents to participate actively in their own care.
Clinical Support
Work collaboratively with nurses to support clinical tasks within your competency, including:
o Medication Management and Administration
Physical observations
Urinalysis
Skin inspection and simple wound dressings
Blood glucose monitoring and insulin administration
PEG care and enteral feed administration
Venepuncture
Catheter care and catheterisation (if trained and competent)
Undertake and maintain medication competency in accordance with CQC/CI/NICE guidelines and home policy.
Care Planning & Documentation
Contribute to assessment, planning, implementation and evaluation of personalised care plans.
Ensure systems are in place to encourage resident and family participation in their care planning and review process.
Maintain accurate and timely records in accordance with regulatory standards and organisational policy.
Report changes in condition promptly to the appropriate senior staff.
Leadership, Supervision & Teamwork
Support nurses in supervising care staff to ensure smooth running of shifts.
Delegate tasks appropriately and monitor performance, escalating concerns as required.
Participate in staff training and mentoring of junior colleagues.
Promote a positive, inclusive and supportive team culture.
Undertaking supervisions of junior staff
Quality, Safety & Compliance
Be fully conversant with and act in accordance with home policies, procedures and the regulatory framework (CQC/CI).
Ensure safe working practices in line with Health and Safety at Work Act 1974.
Demonstrate excellent standards of incident, accident and emergency response.
Report safeguarding concerns (adult protection referral in Scotland), shortfalls in care or risks to the Home Manager without delay.
Promote effective use of resources, ensuring adequate stock levels of equipment and supplies.
Communication & Professionalism
Liaise professionally with residents, families, visitors and external professionals.
Provide clear, concise handovers and ensure continuity of care.
Maintain confidentiality at all times in line with GDPR and home policies.
Support the home’s reputation by promoting high standards of professionalism and conduct.
Organisational Responsibilities
Assist in resident’s admissions and discharges.
Participate in audits and quality improvement activities.
Support marketing and promotion of the home when required.
Complete and pass the CHAP 6‑week training programme, meeting all competencies.
Attend mandatory, in‑house and E-learning training as required.
Undertake other duties appropriate to the role as directed.
Health and Safety
Be conversant with and ensure all staff are aware of the requirements under the Health and Safety at Work Act 1974 and of their compliance. Advise the Manager of any areas of concern.
Night Duty
This is a wakeful duty unless notified otherwise.
Review
Changes which affect the organisation may necessitate the responsibilities of this post to be reviewed.
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Team Leader/CHAPS employer: Lily
At Lily, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture that prioritises employee growth and innovation. As a Customer Success Executive, you'll enjoy direct access to our founders, the opportunity to shape the customer success function, and the flexibility of remote-first working, all while contributing to meaningful change in how organisations hire. Join us at the forefront of AI in recruitment, where your contributions will directly impact the lives of those who care for society's most vulnerable.
